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Summary Maintains direct contact with customers before and/or after the sale. Supports sales team by developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue(s). Works with various departments to meet maintenance services sales goals. Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management. Focus of work may be in pre-sale or post-sales or both. Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities. Responds to customer inquiries (RMA, status, delivery, etc.). Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities. Job Description OTHER SPECIFIC FUNCTIONS OR DUTIES Pre‑sale : Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities. Post‑sale : Responds to customer inquiries (RMA, status, delivery, etc.). Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities. SKILLS, KNOWLEDGE AND CERTIFICATIONS Required Certifications and Training Obtains and completes LMS training plan specific to assigned responsibility. Experience Level with Business Tools Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint. Experience with SAP or equivalent ERP product and productivity software desired.
LEVEL DESCRIPTION Knowledge Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways. Job Complexity Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises independent judgment and discretion in solving complex business problems. Interaction Networks with key contacts outside own area of expertise. Supervision Determines methods and procedures reviewed by others on new assignments and may coordinate activities of other personnel (Team Lead). Typical Education and Experience Bachelors degree (or equivalent experience) and 8 years of related experience or Masters Degree with 6 years of related experience.
ENVIRONMENT AND PHYSICAL REQUIREMENTS Environment and Physical Demands As described in the job posting Ability to Travel Travel may be required. See the job posting for more information.
Time Type: Full time Job Type: Regular Work Shift: N/A Pay Rate Type: Salary All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
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