Source description
About the role
The Product Owner, Services is embedded in a cross-functional Product Team and fulfills the primary accountabilities outlined below for client-sponsored projects.
Defining and communicating the requirements and business value in collaboration with the client, solution engineering and other stakeholders; and documenting those requirements in a Product Requirements Document and Statement of Work. The Product Owner, Services plays an important role in the sale and scoping of service-based engagements.
Maintaining and prioritizing a sufficient backlog of ready-to-work backlog items to facilitate Sprint Planning
Accepting User Stories as being completed based on their established acceptance criteria and Definition of Done. In so doing, the Product Owner also fulfills a critical quality assurance function, focusing primarily on fitness for use.
The Product Owner fulfills the following responsibilities for all assigned Products and Projects
Proactively participate in release and product increment planning
Contributing to the Product Roadmap to realize the goals of the Product Vision and Strategy.
Collaborating with Product Team members in writing stories, taking accountability for having a backlog of ready stories and prioritizing them for Sprint Planning
Collaborating with Scrum Masters to practice agility and capitalize on Scrum to maximize the product value and ensure continuous improvement.
Ensuring that User Stories are “ready” for development to start work according to an established "Definition of Ready" in collaboration with the Product Team
Ensuring each User Story has the necessary Acceptance Criteria defined in collaboration with the Product Team
Coordinating dependencies and activities with other Product Owners as necessary
Sharing market and client information and business insights with the Product Team to give context to the requirements to help ensure that the right problems are being solved by the team
Continuously developing relevant product domain expertise and sharing that expertise with the Product Team
Tracking progress towards Product Increment and Release objectives and communicating to the organization
Prioritizing customer-reported deficiencies, defects and enhancements as part of the Product Backlog.
Leading Program Increment (PI) planning activities for the Product Team
Participating in all Agile ceremonies with the Product Team, including daily standups, sprint planning, backlog refinement, demos and retrospectives.
Presenting the summary of work for the Product Team in Sprint Reviews and inviting appropriate stakeholders to give feedback.
Understanding the Product Vision and Product Strategy and articulating it to the Product Team
Reviewing and contributing to the user and technical guides to ensure that they are updated and completed to coincide with Release milestones, and ensures that all product documentation follows corporate standards and practices
Preparing product release documentation
Preparation of product collateral to ensure relevance and accuracy
Representing the voice of the customer within the Product Team to ensure that solutions are built to deliver value to the customer
Continuously building and maintaining productive relationships with customers
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