Source description
About the role
Leverage relationships to establish credibility, Lead and participate in the initial opportunity qualification, data gathering, and solution development with TTEC Digital and partners.
Lead technical resources for CCaaS implementations on client projects.
Create technical documentation for detailed designs and customer requirements.
Ownership and responsibility for end-to-end design of the technical architecture including: Routing strategy, ACD and IVR design, API approach and external data integrations, AI Concepts, Design and maintain reusable code libraries.
Mentor junior level consultants
Advise on testing strategy and provide input into test plans.
Participate in client requirements discovery meetings with Senior Business and/or IT Execs down through Middle Management and/or Analysts.
Leverage TTEC’s Solutions Framework in informal requirements meetings or facilitated workshops.
Document critical business and/or IT requirements and “compelling events” requiring the client to make a change.
Identify and develop transformation roadmaps and quantifiable business cases.
Conduct solution design meetings with TTEC Digital, Partners, and client personnel to confirm solution scope and the design required to fulfill requirements.
Collaborate internally to develop detailed design solutions including the technology stack, bill of material configurations, architecture diagrams.
Develop and deliver ‘Solution Review’ presentations.
Participate in field Professional Services and Managed Services communications with Partners to resolve pre-sales design and configuration questions.
Develop and Present Solutions to the Client / Support Deal Closure
Support Proposal and Solution Overview documents.
Operate as a contributor role for RFP Response Development
Support the preparation of materials to Cisco and the internal Bid Assurance processes.
Participate in Client Meeting Solution Reviews – with Sales and Partners
Contribute to ROI Business Case production.
Responsible for estimating and supervising technical efforts for all phases of the project.
Ability to communicate how the CCaaS platform works and how it can be applied to solving business needs.
Deliver the entire TTEC Digital value proposition and be a thought leader for CX Transformation.
Provide insights on competitor service offerings.
More at TTEC Digital