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About the role
5+ years of experience in technical pre-sales, solutions engineering, or contact center consulting Hands-on experience with Amazon Connect and AWS services (Lambda, Lex, S3, DynamoDB, CloudFormation/CDK) Experience with contact center platforms (Genesys, Avaya, Cisco, Five9, or similar) Proven ability to create technical architecture diagrams using tools like Lucidchart, draw.io , or AWS Architecture icons Strong technical writing skills with experience developing SOWs, RFP responses, or technical proposals Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience) Preferred Qualifications AWS Certifications (Solutions Architect, Developer, or specialty certifications) Experience with CTI integrations (Salesforce, ServiceNow, Microsoft Dynamics) Familiarity with IaC tools (Terraform, CloudFormation, CDK) Experience building demos or POCs for enterprise customers Knowledge of AI/ML services for contact centers (Lex, Bedrock, Transcribe, Comprehend)
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