Technical Support Specialist

Technical Support & Operations

Perform first-level technical troubleshooting before escalating issues to engineering teams

Provide weekend escalation coverage, including issue triage and coordination with on-call technical teams

Support operational changes within data pipelines and workflow systems

Execute scripts and automated processes for operational and developer support queues

Run data acquisition and processing tasks through APIs and backend systems

Pipeline Maintenance & System Reliability

Monitor and maintain high-volume data pipelines

Identify system failures, bottlenecks, and workflow inefficiencies

Collaborate with engineering teams to recommend technical improvements and process optimizations

Manage ETL workflows, including data extraction, transformation, and transfer processes

Maintain backend operational reliability and support automated workflow execution

Technical Queue & Backend Support

Act as the primary point of contact for technical operational support requests

Resolve technical issues beyond standard operational troubleshooting capabilities

Conduct technical audits and backend data validation activities

Execute complex database queries to ensure data integrity and operational health

Bridge communication and workflow gaps between engineering and operations teams