Mapping City/Country Expert

Create city level transit data modeling policies based on market needs and local regulations. Leverage familiarity with local/regional urban transit systems and expertise to identify patterns and systematic data problems or gaps in transit data and make changes in the data model to improve and solve the issues. Make necessary edits for all transit data types if the provided static data is not accurate. Identify transit user expectations, broken critical user journeys, data gaps and provide insights to the product to improve the same. Assist Program Managers to communicate with the partner/provider about required data fixes or inform about problematic data areas. Data evaluation and GTFS mapping for prioritized cities to identify need for internal adaptors, standardization. Gain in-depth knowledge of the data, processes, tools and policy (applicable to all processes/data types). Translate and interpret comments and actions from various sources (e.g., users’ feedback) and troubleshoot problems based on instructions, training and context. Field escalations of complex or edge-case data issues from internal teams and resolve appropriately, including creating bugs for external teams. Conduct in-city field research to determine the ground truth of transit issues and user problems. Validate quality of new and updated data in the data management platform. Manage city specific data pipelines through the transit data management platform, including updating pipelines using basic programming skills. Develop outages and alerts capabilities in their assigned city by effective monitoring. Work with other internal teams to ensure correct political format for the country is utilized. On-call support during non-working hours and weekends in case of any data outages.