Mapping City/Country Expert

Create city-level transit data modeling policies based on market needs and local regulations. Leverage familiarity with local/regional urban transit systems to identify patterns and systematic data problems or gaps in transit data and improve or resolve the issues. Make necessary edits for all transit data types if the provided static data is not accurate. Identify transit user expectations, broken critical user journeys, data gaps, and provide insights to the product to improve the same. Assist Program Managers in communicating with partners/providers about required data fixes or problematic data areas. Evaluate data and GTFS mapping for prioritized cities to identify the need for internal adaptors or standardization. Gain in-depth knowledge of the data, processes, tools, and policy (applicable to all processes/data types). Translate and interpret comments and actions from various sources (e.g., user feedback) and troubleshoot problems based on instructions, training, and context. Field escalations of complex or edge-case data issues from internal teams and resolve appropriately, including creating bugs for external teams. Conduct in-city field research to determine the ground truth of transit issues and user problems. Validate the quality of new and updated data in the data management platform. Manage city-specific data pipelines through the transit data management platform, including updating pipelines using basic programming skills. Develop outage and alert capabilities in their assigned city by effective monitoring. Work with other internal teams to ensure the correct political format for the country is utilized. Provide on-call support during non-working hours and weekends in case of any data outages.