Search Recommendation & Traffic Quality Assurance Analyst - Vietnam

About the Team

The Search Operations team is dedicated to enhancing search user experience, driving substantial DAU growth for the product, and boosting traffic as well as GMV. Under the Search Operations team, our Recommendation & Traffic team oversees the day-to-day operation of trending events across global markets. As a content-driven platform, trends play a pivotal role in driving user engagement, consumption, and retention on TikTok. Looking ahead, our long-term vision is to establish TikTok as the go-to platform for discovering and engaging with trends, fostering a user mindset of "searching for trends on TikTok."

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying, hate speech, child safety, depictions of harm to self and others, and harm to animals.

Responsibilities

• Working in the Quality Assurance team to make sure key data delivery targets (e.g. productivity, efficiency, quality, latency) are met for projects under Search Recommendation & Trending. - Responsible for policy/guideline and SOP implementation and clarification to ensure better understanding and performance of moderation. - Work closely with cross-functional stakeholders in order to provide feedback including on data quality / SOPs / policies / and guidelines to ensure overall success of projects. - Support the training and go-live process with the moderation team, including holding follow-up explanation sessions as needed, correcting test results, and handling Q&A - Generate performance reports via analyzing, reviewing, and assembling project metrics / data - Additional compatible and related responsibilities which are not necessarily listed above - Based on business requirements, you may be moved between projects