Product Manager, Workforce Management, Platform Responsibility

Our team is at the forefront of building and optimizing content safety systems. With a focus on optimising and advancing content safety, we leverage advanced large language and multimodal models to enhance review efficiency, risk control, and user trust. Working closely with business and technical stakeholders, we deliver scalable solutions that keep pace with rapid global growth.

Responsibilities

• Deliver business outcomes: Define WFM strategy and solutions to achieve supply-demand balance and cost objectives. - Product design: Conduct deep business/process research, produce high-quality PRDs, workflows, and prototypes to ship from 0→1 or iterate existing systems. - Cross-functional project leadership: Independently own cross-team initiatives (ops, eng, data, Ops), drive releases, adoption, and iterative improvements. - Metrics & data: Build and maintain KPI frameworks (e.g., workforce efficiency, completion rate, cost, etc.), use SQL and correlation analysis to diagnose issues and recommend optimizations.