Network Operations Engineer (Mandarin Speaking)

About The Team

TikTok Networking brings together innovative ideas and technologies from network architecture, software-defined networking (SDN), network virtualization, switch software and hardware co-design, and high-speed networking, to create hyperscale data-center networking solutions that power several of the most popular apps of the world such as Douyin and TikTok which serve hundreds of millions of users around the globe.

TikTok Networking is responsible for designing, building, and operating the global, intelligent network infrastructure to meet the requirements of high availability, scalability, and high-performance. By joining this team, you will gain marketable software development and/or network operation experiences in data center networking on a massive scale.

Responsibilities

• Act as a key engineer responsible for ByteDance's global network incident response and operational stability, including backbone, data center, public cloud, Edge/CDN and Network GWs. - Support the day-to-day operations of the Non-CN global network infrastructure and responder for network incidents and emergencies, leading troubleshooting, mitigation, and service restoration during network failures. - Partner with the 247 NOC team as a second-line (L2) operations engineer, collaborating with engineers across multiple time zones to ensure continuous 247 global network operations. - Collaborate with network architecture, deployment, and software engineering teams to improve operational tooling, monitoring platforms, and automation systems. - Coordinate with ISPs, vendors, and internal engineering teams to diagnose and resolve network issues as well as conduct post-incident root cause analysis (RCA) and drive remediation to prevent recurrence. - Support network maintenance and change activities, including operational checks and post-change monitoring.