Source description
About the role
Who we are
About The Black Tux
We’re here to help people look their best and feel confident—for big days and everyday. We design and manufacture modern formal wear with an incredible fit by sourcing natural fabrics like merino wool, breathable linen and cotton, plush velvet, and luxurious silk from the finest textile mills. With expert stylists in our physical showrooms across the US, our online predictive fit process, and an industry-leading customer service team, we guarantee a perfect fit every time.
About the team
In this role, you’d be joining the Information Technology team. The team’s mission is integral for End User, Enterprise and Warehouse Systems support, ensuring our staff have the best support, tools and access to perform their role seamlessly.
What you’ll do
As our Helpdesk Technician supporting our AVP Warehouse, you'll be the go-to technical resource for our warehouse staff while also contributing to IT support across the broader organization. You'll troubleshoot and resolve issues ranging from hardware and software problems to account access and network connectivity—ensuring our teams have the tools they need to keep operations running smoothly. Beyond day-to-day support, you'll own the complete employee technology lifecycle, from configuring equipment and conducting onboarding sessions to managing offboarding and asset recovery. This role is ideal for someone who thrives on solving problems, enjoys working directly with people, and takes pride in delivering reliable, hands-on support in a fast-paced environment.