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About the role

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Senior Application Support Engineer (Sales & Delivery Application), Seoul, Korea

What to Expect

Tesla is seeking a skilled Application Support Engineer to join our IT Application Team. This role is dedicated to providing outstanding support for sales and delivery-related applications, ensuring seamless operations and exceptional satisfaction for both customers and business stakeholders.

What You’ll Do

Provide production support for Tesla’s sales and delivery applications for APAC, including but not limited to Sales Applications, Order-to-Delivery Applications, and Ownership Applications.
Support sales and delivery business operations by managing production incidents and basic requests, conducting thorough issue analysis, implementing immediate containment solutions, and recommending long-term resolutions.
Serve as the primary point of contact for support requests related to sales and delivery applications, ensuring all requests are logged promptly, courteously, and accurately.
Collaborate with business stakeholders and Product Engineer (PE) and drive application new feature implementation from end-to-end.
Escalate unresolved issues within the IT department to guarantee timely resolution, maximize system uptime for users, and oversee the full lifecycle of issues with clear communication to ensure high satisfaction for sales teams and customers.
Proactively monitor systems, identify, resolve, or mitigate production issues to minimize disruptions to sales operations and customer experience.
Monitor system performance and stability, propose and implement system improvement for continuous optimization.
Develop support tools to automate repetitive requests or issue resolution processes for sales and delivery applications.
Collaborate with dev team, product team, and business team on testing and advanced support activities for sales and delivery systems.

What You’ll Bring

Mandatory Qualifications:
BS in computer science or electrical engineering, MS preferred.
3+ years of experience in a support role, with a solid understanding of support processes and Service Level Agreements (SLAs).
Coding experience, with hands-on expertise in developing and maintaining applications.
Strong skills in root cause analysis and problem-solving.
Product sense with the ability to understand product architecture and as well as drive and criticize design decisions.
Strong English and Korea communication skills, both written and verbal.
Proficiency in SQL for database querying and analysis.
Basic knowledge of infrastructure components, including networking, databases, and Kubernetes (K8S).
Demonstrated ability to multitask and perform effectively under pressure.
Adaptability to excel in a fast-paced, dynamic environment.

Preferred Qualifications

- AI project experience is a plus. - Programming skills in Python and/or .NET are a significant advantage. - Familiarity with monitoring and logging tools such as Grafana and Splunk.
Tesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

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