IT Field Services Build Administrator, IT Operations

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IT Field Services Build Administrator, IT Operations

| Job Category | Engineering & Information Technology | | Location | Remote | | Req. ID | 272463 | | Job Type | Full-time |

What to Expect

The IT Field Services Build Administrator – IT Operations, ensures smooth and consistent sustaining of IT systems and operations of Tesla field-based sales, service centers, offices, or manufacturing facilities in the North America region. This role requires strong technical knowledge at both the network and server levels. A successful candidate will seamlessly blend technical experience, exceptional interpersonal communication skills, project management and a commitment to drive implementations to a successful conclusion. The candidate is expected to be based in either the Northeast US, Southeast US or Northeast Canada with frequent travel to Tesla’s field sites throughout North America.

What You’ll Do

• Manage the implementation of Tesla’s IT infrastructure at new Sales, Service, Delivery and Collision centers across North America
• Manage the upgrade of Tesla’s IT infrastructure at existing Sales, Service, Delivery and Collision centers across North America, also called a network refresh
• Proactively ensure the highest levels of systems and infrastructure availability in Tesla Centers
• Create and publish Site IT Support documentation for the IT Field Services Support team
• Participate in the design and implementation of data networks, telephony, and operational support systems
• Implement and troubleshoot wired and wireless networks
• Proactively identify customer or site issues and address in advance of service disruptions
• Ability to effectively manage, maintain and coordinate multiple critical and high-visibility projects simultaneously
• Understanding project requirements and developing project plans to deliver on time through collaboration with different teams within Tesla
• Participate in or organize regular meetings with both internal and external parties for each deployment project

What You’ll Bring

• Minimum of 5 years' experience with network, IT infrastructure, desktop, and software support
• Experience in building remote retail, service or business office sites as part of an overall larger enterprise organization
• Ability to travel quickly and frequently (20- 30%) as needed to domestic and sometimes global sites
• Strong knowledge of backend Microsoft environments (Active Directory, Intune, SCCM, etc.) to support configuration, management, and troubleshooting of all IT equipment used at a site
• Ability to assess and prioritize issues and effectively communicate corrective plans to stakeholders directly or via presentation
• Excellent understanding of Windows and Linux networking components including, TCP/IP, DNS, DHCP, OSI model, etc.
• Experience with the following: SCCM, MDM, VoIP, Juniper, Cisco Meraki, Aruba, LogMeIn, IR Touchscreens, PowerShell is a plus
• Ability to work effectively in a fast-growing team environment
• Strong Project Management experience is a necessity
• Certifications such as MCSE, or CCNA is a plus

Compensation and Benefits

Benefits

• Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction

• Family-building, fertility, adoption and surrogacy benefits

• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution

• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA

• Healthcare and Dependent Care Flexible Spending Accounts (FSA)

• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits

• Company paid Basic Life, AD&D

• Short-term and long-term disability insurance (90 day waiting period)

• Employee Assistance Program

• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays

• Back-up childcare and parenting support resources

• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance

• Weight Loss and Tobacco Cessation Programs

• Tesla Babies program

• Commuter benefits

• Employee discounts and perks program

• Expected Compensation

• Desktop Support Technician III - $26.28 - $39.42/hour

• Desktop Support Technician IV - $31.68 - $47.52/hour

• Lead Desktop Support Technician - $33.84 - $50.76/hour

• + cash and stock awards + benefits for all levels

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Tesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws.

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