Cellular Support Specialist, EMEA

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Cellular Support Specialist, EMEA

| Job Category | Engineering & Information Technology | | Location | Alcobendas, MD | | Req. ID | 267613 | | Job Type | Full-time |

What to Expect

This role can be based out of different Tesla locations in Spain.

The Cellular Solutions Administrator - IT Operations, is at the forefront of supporting our remote environment across all regions. We are the face of Tesla IT and act as a primary contact for our remote user base. This role will closely work with our user base and various IT staff to coordinate multiple projects, ensure day to day incidents are quickly addressed, and handle cellular related issues. The position will require onsite and remote troubleshooting with the ability to work independently with minimal supervision. The ideal candidate should have a strong passion for technology and have experience in a fast-paced corporate environment.

What You’ll Do

• Manage and maintain a robust customer service experience with cellular requests
• Respond to Cellular requests and incidents from users at different levels
• Proactively ensure the highest levels of cellular infrastructure availability in Tesla Centers
• Diagnose cellular, or MDM-related issues and address
• Develop and maintain standard operating procedures and processes
• Work closely with multiple IT Operations teams to resolve issues and deploy equipment into production environment
• Responsible for maintaining hardware inventory
• Lead various hardware management projects
• Develop and maintain strong relationships with our business partners and vendors
• Participate in on-call activities and follow escalation process to provide 24/7 support

What You’ll Bring

• Bachelor’s degree or equivalent training/education

• Five years of industry experience and vendor management experience

• Experience with supporting senior level executives and Experience with wireless technologies including LTE, UMTS, GSM, CDMA, Bluetooth, WIFI

• Strong background in supporting and troubleshooting Android and iOS devices

• Experience with Mobile Device Management (Airwatch, Intune, DEP)

• Solution driven mindset, strong problem solving and analytical skills

• Excel Proficiency, proven ability to manipulate data sets, create pivot tables, generate and perform analysis on reports

• Ability to effectively communicate with a variety of stakeholders including internal customers, management, executive leadership, teammates, and vendors

• Ability to organize and prioritize workflow to meet established timeframes

• Strong attention to detail with excellent follow up

• Tesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws.

• Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

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