Senior System Quality Engineer

Define and maintain quality standards for Terawatt's charging systems, uptime thresholds, fault rates, charge session success rates, hardware failure modes, and build the measurement infrastructure to track them

Contribute to a product-driven engineering culture that champions diverse ideas and bottom-up innovation

Analyze field performance data to identify systemic failures, distinguish one-off events from recurring defect patterns, and prioritize engineering response accordingly

Develop and implement comprehensive QA testing standards, specifically focused on OCPP and ISO 15118 communication protocols and system logs

Triage and perform advanced root cause analysis on product or system issues, using network analysis tools like Wireshark and .pcap files to debug vehicle-to-charger communication and complex field failures

Collaborate closely with vendors to manage and support resolution of critical firmware, hardware, and integration defects, ensuring alignment with technical specifications and SLAs for timely delivery and reliable operation of new features

Ensure lab-to-site validation consistency by verifying that lab configurations and units exactly match field deployments to mitigate risks of unforeseen operational differences

Develop and maintain inspection protocols for new site commissioning; ensure sites are handed off to operations meeting defined quality gates

Collaborate with Operations to define and validate Standard Operating Procedures (SOPs) at the lab before deployment, and coordinate logistics for the delivery and return of large EVSE test units

Contribute to the quality and reliability planning for charging & energy management systems, including local site energy management infrastructure (energy meters, local controllers, and DERs like BESS & Solar)

Collaborate with Terawatt Operations and other stakeholders to ensure highly reliable operations and quality customer experiences at our charging facilities