Software Quality Assurance Module Lead (QA Payroll-Defined Benefits)

WHO WE ARE

Welcome to TELUS Digital https://www.telusdigital.com/ — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS https://www.telus.com/en/, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

LOCATION & FLEXIBILITY

INDIA HYBRID: NOIDA

This is a hybrid role. This model requires the ability to work in a hybrid mode from our office in Noida/Bengaluru (1 to 2 times/ week). Our office culture is designed to foster in-person innovation, collaboration, and connection with team members, local and visiting, from other global offices.

Defined Benefits and Payroll experience is mandatory for this role.

DB Implementation - India

Full Time

Summary

As a Software Quality Assurance Sr Analyst (Payroll QA) you will be a part of the QA team using your technical knowledge to understand requirements and working with Design team focused on testing, troubleshooting, and improving applications for our clients. You will use your problem-solving skills to continuously deliver value to our clients, while making a larger impact on the client experience.

Responsibilities

• Communicate with Leads, Business Analysts, Solution Developers to have a clear understanding of the testing scope

• Analyze technical documents & Data flow Diagrams to identify high-level test scenarios

• Managed and validated Defined Benefits pension payment processing across multiple payment methods including Cheque, Wire, Direct Deposit/EFT and Pre-Authorized Debit (PAD).

• Worked extensively on various DB pension pay schedules ensuring timely and accurate benefit disbursement.

• Performed overpayment analysis, reconciliation activities, recovery processing, and financial balancing for pension administration systems.

• Validated multiple payroll cycles including weekly, bi-weekly, semi-monthly, and monthly payrolls for accurate pensionable earnings and contribution calculations.

• Reviewed and tested Defined Benefits optional forms of payment including Single Life Annuity, Joint & Survivor & Lump Sum options.

• Apply structured testing techniques to develop positive and negative test cases

• Ensure 100% test coverage while developing test cases

• Build manual test scripts by identifying expected results and corresponding test data for execution

• Maintain the test suite up to date based on newly added or change in existing functionalities

• Inform QA Leads about resources (e.g. data, environment, etc.) required for test execution

• Follow-up on resolution of defects within the established timeframe and perform retest as required

• Work closely and report testing progress to QA Leads

• Raise the flag when foreseeing major risks in terms of deadline or on the quality of product being delivered

• Carry out all QA related tasks as per the defined standards and procedures

• Succeeding as a Software Quality Assurance Sr Analyst, will require the following core qualifications and skills

• Relevant experience in a similar role for 4 - 6 years.

• Good Understanding in creation of Test Plans & designing Test Scenario’s.

• Good Understanding of STLC, Testing / UAT Testing/ Smoke Testing

• Basic Knowledge of Automation Testing & Writing SQL queries

• Strong Understanding of Canada or US Defined Benefit Domain

• Good Analytical & Logical Skills

• Assess impact of changes and identify corresponding test cases for regression testing

• Propose solutions or workarounds to counteract problems encountered

• Support and peer-review tasks of other QA resources

• EQUAL OPPORTUNITY EMPLOYER

• At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

• We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

• For more information on how we use your information, see our Privacy Policy https://www.telusdigital.com/privacy-policy.