Senior Product Manager

Strategic Roadmap Ownership & Product Leadership

Own, define, and continuously evolve the product roadmap for SugarAI capabilities, ensuring alignment with strategic priorities, customer needs, and business outcomes

Act as a mini product leader, connecting vision, execution, and commercial impact

Drive transparency and alignment by clearly communicating priorities, trade-offs, risks, and progress across stakeholders

Ensure all initiatives are grounded in customer value, business impact, and technical feasibility

Identify and drive long-term strategic bets and growth opportunities across the product portfolio

Product Strategy, Planning & Agile Execution

Lead planning efforts that balance long-term vision with near-term delivery

Partner closely with Engineering and UX to scope, design, and prioritize solutions that balance innovation and scalability

Manage and continuously refine a dynamic product backlog, balancing quick wins, foundational investments, and strategic initiatives

Own the end-to-end product lifecycle from discovery and validation through delivery and post-launch optimisation

Drive high-quality agile execution, ensuring work is well-defined, prioritised, and delivered efficiently

Customer & Data-Driven Decision Making

Gather, analyse, and synthesise customer insights to ensure the product solves real problems

Define, own, and track key success metrics (KPIs) including adoption, engagement, and revenue impact

Use qualitative and quantitative data to inform prioritisation, validate hypotheses, and guide iteration

Maintain direct and continuous engagement with customers and stakeholders to refine product direction

Cross-Functional Leadership & Influence

Lead without authority, aligning Product, Engineering, Sales, Marketing, and Customer Success around shared outcomes

Influence senior stakeholders and leadership teams, contributing to broader business strategy

Drive cross-functional coordination to ensure successful delivery, go-to-market alignment, and product adoption

Champion improvements in team processes and ways of working to increase efficiency and effectiveness

Product Leadership & Team Development

Mentor and support other product managers, elevating product thinking, execution quality, and impact

Help establish and scale best practices in product management, discovery, and delivery

Contribute to building a high-performing product culture focused on outcomes, ownership, and continuous improvement

Act as a role model for strong product leadership behaviours across the organisation