Field Service Engineer - Central Italy

Work Flexibility: Field-based Why Join Us? At Stryker, we are committed to improving patient outcomes through innovative medical technologies. We are currently looking for a motivated and customer-focused Field Service Engineer to join our Technical Services team, supporting customers across Central-Northern Italy. This is an excellent opportunity for an engineer who enjoys combining hands-on technical work with customer interaction, thrives in an autonomous field-based role, and is passionate about delivering outstanding service in a fast-paced healthcare environment. The Role As a Field Service Engineer, you will be responsible for the installation, maintenance, repair, and technical support of a broad portfolio of Stryker medical technologies, ensuring our customers receive timely and high-quality service. A key aspect of this position is the ability to independently plan and manage your service schedule across your territory. You will take full ownership of organizing customer visits, balancing preventive maintenance, repairs, installations, and administrative activities while adapting to customer needs and priorities. The territory covers mainly, but not exclusively, Tuscany, Emilia-Romagna, and Sardinia, with regular travel throughout the region. It will be also required to participate in international training abroad, when needed. Candidates based in Florence (preferred) or Bologna are strongly encouraged to apply. Portfolio: Endoscopy: https://www.stryker.com/us/en/endoscopy.html Orthopaedic Instruments: https://www.stryker.com/it/en/orthopaedic-instruments.html Neptune 3 SafeAir: https://surgicaltechnologies-eu.stryker.com/neptune-3-safeair-it Key Responsibilities: Service Responsibilities Perform preventive maintenance, repairs, inspections, and calibration of Stryker electronic and mechanical equipment. Install new systems and support software and hardware upgrades. Deliver technical training to internal teams and customers where required. Ensure all work is carried out in compliance with Stryker quality standards and regulatory requirements. Planning & Administration Independently plan and manage your annual service schedule across your assigned territory. Coordinate customer visits efficiently while accommodating operational priorities and customer availability. Complete accurate service documentation and maintain traceability using internal reporting tools. Manage administrative tasks related to field activities, including reporting and service documentation. Customer Support Build strong professional relationships with hospital staff and key stakeholders. Provide technical support to customers, Product Managers, and the Sales team. Escalate technical issues appropriately and ensure timely follow-up on customer requests. Deliver an excellent customer experience through professional, responsive, and solution-oriented communication. What We Are Looking For Education Bachelor’s degree or technical qualification in Biomedical Engineering, Electrical Engineering, Mechanical Engineering, or a related technical field. Experience 1–3 years of experience as a Field Service Engineer or in a similar technical service role. Experience servicing medical devices or other complex technical equipment is highly valued. Experience working in hospital environments is considered an advantage. Skills & Competencies We are looking for someone who is: Technically curious with strong troubleshooting skills. Highly organised and able to independently manage a complex service schedule. Assertive, proactive, and comfortable making decisions autonomously. Customer-oriented with excellent communication and interpersonal skills. Flexible and able to adapt to customer needs, including early morning or evening appointments when required. Comfortable balancing field work with administrative responsibilities. A collaborative team player who enjoys building long-term customer relationships. Languages Fluent Italian. English at B2 level or above, with the ability to participate in international training and communicate confidently with global colleagues. Other Requirements Valid driving licence. Willingness to travel extensively across Tuscany, Emilia-Romagna, and Sardinia, including extended stays in Sardinia when required as well as other close regions. Willingness to travel abroad for international training when required. What We Offer Permanent employment contract. Competitive salary package. Company car for business and personal use. Fuel card. Corporate credit card for business travel expenses. iPhone and laptop. Structured onboarding program. Ongoing technical training, including opportunities for international training. Career development opportunities within a global leader in medical technology. Travel Requirements This is a field-based position requiring travels mainly, but not exclusively, Tuscany, Emilia-Romagna, and Sardinia, with regular travel throughout the regions. It will be also required to participate in international training abroad, when needed. The role includes regular customer visits to hospitals and healthcare facilities, with extended periods in Sardinia as business needs require. Location Preferred location: Florence (ideal) or Bologna. Italy Pay Range: Italy: €32,000 – €38,000 EUR Annual At Stryker, we believe transparency helps candidates make confident decisions about their next career step. Compensation is an important part of that process, and we want to be clear about how pay is determined. The compensation information posted for this role may be presented as a salary range or a fixed amount depending on the role. In addition to base salary, this role is eligible for commission and/or bonus, along with Stryker’s comprehensive benefits package. If you’d like to learn more about the salary or the benefits associated with this role, your recruiter will be happy to walk you through the details as you progress through the hiring process. Travel Percentage: 90% Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com Work Flexibility Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location. Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based. Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category. Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.