Source description
About the role
We’re looking for a Solutions Engineer who can help customers get the most out of Storylane. This role sits between engineering and customer-facing teams, and is ideal for someone who understands how the web works and enjoys solving practical issues for users. You will be involved in both post-sales and pre-sales
Storylane has been crushing it since we launched in 2021. We've got Gong, Amazon, NASDAQ, and other major players using our demo automation platform.
Responsibilities
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Assist customers with demo builds, basic troubleshooting, and product usage questions.
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Understand customer issues clearly and work with internal teams when needed.
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Help configure HTML/CSS-related fixes or adjustments inside the product.
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Support the team in creating or improving demo experiences.
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Communicate updates or solutions clearly to customers and teammates.
Requirements
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Good understanding of HTML and general web fundamentals (DOM, CSS basics, browser behaviour).
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CS/Engineering background or equivalent technical knowledge.
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Frontend engineering exposure is appreciated but not mandatory.
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Strong communication skills — ability to explain things simply.
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Experience dealing with customers (support, onboarding, troubleshooting, etc.) is a plus.