Transition Mgmt: Technology Platform & Production Support, AVP

What are we looking for We are seeking an Application Support professional to provide L2/L3 support for SSIM investment applications across Client Reporting, Fixed Income, Equities, Derivatives, and Portfolio Management domains. This role will focus on ensuring production stability, deal with major incidents, and supporting SSIM business users across APAC. Key Responsibilities Production Support & Incident Management Provide L2/L3 support for investment management platforms Attend the Major Incident calls Lead incident triage, root cause analysis, and timely resolution of production issues Act as escalation point for high-severity incidents and ensure effective stakeholder communication Monitor system health, batch processing, and data flows to ensure trading readiness Support APAC users IT related requests Process Improvement & Governance Enhance monitoring, automation, and support processes Contribute to BCP/DR readiness and operational risk mitigation Requirements: 5+ years of experience in Application Support Strong knowledge of Investment Management domain Strong analytical and troubleshooting skills Strong SQL Skills Familiarity with enterprise tools (e.g., ServiceNow, Autosys, monitoring platforms, Citrix) Strong ownership mindset and ability to manage critical incidents Excellent stakeholder communication, including senior business users Proven ability to drive cross-team collaboration and continuous improvement Strong organizational and prioritization skills

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