Trade Flow Support - Trading Infrastructure Support

Position Overview:

The Trading Infrastructure Support Engineer will be part of a highly talented team of support engineers responsible for ensuring high availability of Squarepoint’s mission critical services such Infrastructure as a Service (IaaS), Build & Deploy, Research and Trading. The candidate will be responsible for providing L1/L2 support across all services globally distributed across APAC, EMEA and AMER regions.

• Provide monitoring and L1/L2 support across all services and quickly react to any outages to maintain a highly available environment

• Quickly identify, analyze and correct alerts & issues and/or escalate to minimize trade flow impact and preempt outages

• Intensive interaction with trading community, external vendors, development and infrastructure teams

• Oversee automated processes, scheduled jobs and regular reports

• Manage users’ requests: track requests, review approvals, updates, resolution, closure, etc.

• Identify inefficiencies such as repetitive activities, manual processes and suboptimum tools/workflows to drive continuous improvements via automation, collaboration with internal and external teams.

Required Qualifications:

• 4+ years of support experience a must

• Experience in Linux/Unix administration (RHEL/CentOS/OEL preferred)

• Proficiency in Python, Bash scripting

• Good working knowledge of storage and different storage protocols (nfs gpfs a plus)

• Experience with Infrastructure automation (Chef, Puppet or Ansible)

• Experience with Kafka or like messaging buses

• Experience with CICD tooling

• Experience with Monitoring infrastructure (ELK and Prometheus preferred)

• Database administration experience (MySql or PosgreSql preferred)

• Experience in container software administration (Docker, Podman, Kubernetes, GKE or Helm preferred)

• Working knowledge with TCP/IP, multicast, tcpdump, clocking (PTP, NTP)

• Ability to navigate network equipment command line

• Bachelor’s Degree in Computer Science, Engineering or related subject.

Nice to have:

• Highly organized, detailed, control oriented, enjoys solving problems and brings in a "take charge" attitude

• Strong verbal/written communication skills required to support daily interaction with internal teams, external vendors and service providers

• Self-motivated individual that takes initiatives and has an ownership & accountability mindset

• Must show the ability to make quick decisions and establish priorities in a multi-tasking & fast-paced environment

• Knowledge of ITIL is an advantage.