Source description
About the role
Product Feedback & Market Intelligence
Operate as a structured, consistent feedback channel between the field and the Sophos Product team, this is a core accountability of the role, not a secondary activity.
Capture partner and customer feedback on product usability, feature gaps, pricing, and competitive alternatives using agreed formats and cadences set by Product leadership.
Submit regular regional feedback reports covering adoption blockers, commonly requested features, competitive intelligence, and MSP delivery challenges.
MSP Partner Enablement
Serve as the primary field resource for CISO Advantage MSP partners within your region, the person partners contact when they need product knowledge, positioning support, or help with a customer situation.
Track partner enablement progress and readiness across your regional MSP portfolio, flagging partners who need additional support and identifying those ready to scale.
Help partners develop structured onboarding and delivery playbooks so they can consistently deploy CISO Advantage across their customer base.
End-User Adoption & Training Support
Support MSP partners in delivering effective training and onboarding experiences to the end-user organizations they serve, ensuring customers can navigate and use the platform confidently from day one.
Help channel partners and their customers define what success looks like with CISO Advantage, establishing clear use cases, adoption milestones, and outcome metrics from the outset.
Provide partners with end-user-facing guidance materials, FAQs, and best-practice documentation they can adapt and deliver to their customers.
Act as an escalation resource for partners encountering complex end-user adoption challenges, working collaboratively to resolve issues and improve the customer experience.
Gather and document customer adoption stories, use cases, and outcomes that can be used for MSP enablement, product marketing, and internal reporting.
Cross-Function Collaboration
Work closely with regional Sales and Channel teams to align enablement activity with commercial priorities and partner tier.
Collaborate with Product Marketing to validate regional messaging and surface localization requirements, language, regulatory context, or market-specific positioning needs.
Partner with the Product and Customer Success teams to ensure end-user training content remains current and aligned with platform updates and new feature releases.
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