Manager, Cyber Risk Advisor - Managed Risk

Lead, mentor, and manage a team of Cyber Risk Advisors, fostering a high-performance culture grounded in continuous learning and accountability

Conduct regular 1:1s, provide ongoing coaching and constructive feedback, and contribute to formal performance reviewsOversee day-to-day workload distribution across the team, ensuring coverage, quality, and adherence to existing service delivery processes

Act as the primary escalation point for complex technical issues and customer concerns raised by team membersPartner with the Director of Operations on team hiring, onboarding, and skills development planning

Identify skill gaps within the team and drive targeted development initiatives and knowledge-sharing sessions

Track and report on service-level and individual performance KPI metrics on a regular cadence, providing clear visibility to the Director of Operations and relevant stakeholders on team output, customer outcomes, and areas for improvement

Serve as a senior-level, trusted Cyber Risk Advisor for a portfolio of customers, simplifying complex vulnerabilities, explaining real-world attack scenarios, and guiding customers toward the right risk mitigation decisions

Lead high-stakes Cyber Risk Advisory sessions, contextualizing and prioritizing vulnerability and exposure findings, cyber risk trends, and overall security posture with the goal of facilitating measurable security outcomes

prioritized, context-driven remediation recommendations, helping customers focus on vulnerabilities most likely to be exploited by relevant threat actors

Monitor customer environments for critical vulnerabilities, exposures, and emerging threats; escalate and advise on timely remediation with precision and urgency

Ensure the Exposure Management service translates into measurable, reportable reductions in customers’ overall attack surface

Serve as a technical quality bar for the team — reviewing advisor outputs, validating recommendations, and ensuring consistency and accuracy across all customer deliverables

Build and maintain deep, trust-based relationships with customer stakeholders, serving as their primary strategic Exposure Management point of contact

Identify customer expansion opportunities, risk posture trends, and service improvement areas; communicate these proactively to the Director of Operations

Handle escalated customer issues with professionalism and urgency, driving fast resolution while preserving the customer relationship