Oracle Service Cloud/RightNow Cross Channel (GC-_USC)

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Preferred • 5+ years in RightNow (including the latest release) • 2+ years in PHP, HTML, CSS, Shell Scripting • 4+ years in Integration (Batch, Real-time – SOAP, XML, Web Services, etc.) • Add-In Development using RightNow Desktop Add-in framework • Widget design • Ability to configure the Oracle RightNow application • Able to write and execute ROQL queries • CRUD operations using Connect web services • Should have worked on integration between different systems – CTI, Portal integration, SMS • Should have strong functional skills • Knowledge of Oracle Policy Automation/Oracle Knowledge/Social Relationship Management and Oracle Field Service Cloud would be an advantage • Excellent Client handling skills • Should have handled at least 3-4 projects involving complex UI customization, Complex integrations and High Volume Data Migration • Strong CRM Domain Knowledge, with special focus on Service Domain • Experience and expertise in Cloud Implementation • Experience and expertise in driving requirements gathering, conducting workshop, Functional/ Technical documentation • Language interfaces/ deployment in multi country setups Responsibilities - • Very strong technofunctional consultant who can Provide Functional/ Technical Leadership to RightNow Engagements • Provide solutions for customizations/integrations in RightNow • Interact directly with customers and peers across Oracle in arriving at optimum solution • Gather technical requirements within service domain of CRM-CX • Provide good technical and business advice to the customer at all times with respect to the final solution and its successful adoption • Guide junior team-member in delivery of their customizations and ensure the solution approach is as per the best practices • Picking new areas/product feature/technology that is applicable in Service Cloud The job also entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.

Qualifications Basic

• • Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. • At least 11 years of experience with IT.

• ** U.S. citizens and those authorized to work in the U.S. are encouraged to apply . We are unable to sponsor at this time. Note:- This is a Fulltime job for you Only US Citizen, Green Card Holder, TN Visa, GC-EAD , H4-EAD & L2-EAD can apply. No OPT-EAD & H1B Consultants please.

• Please mention your Visa Status in your email or resume .