Avaya Network Engineer

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

• Avaya technical experience a must; Cisco IPT a huge plus • IPT (Avaya and Cisco) and Legacy support coverage is 24*7, • 24x7 Monitoring of Voice Infrastructure globally (IPT, BT, NEO, Radar); through incident management, troubleshooting, escalation, restoration • Response, triage and restoration of incidents • Raise and implement site dispatches for hardware replacement; break-fix changes for faulty equipment, incident troubleshooting & issue resolutions. • 24x7 Critical Group Lync / MindAlign chat channel monitoring • Level 1 RADAR secure PBX health check and maintenance. • ReliaTel and Nectar Alerts validation and Sanity checks • Daily / weekly processes; i.e . Start of Day preparation , vendor service reviews • Daily global device health check of IPT infrastructure • Vendor management (raising incidents and tracking resolution status). • Vendor management for vendor & carrier related outages. • Scheduled Reboot of voicemail servers for both IPT & Legacy infrastructure. • Regional & Global Daily Service Review calls representation. • Change management for operational, incident, project & break-fix • Post Incident Review preparation of IPT related incidents & outages • Voice project support covering migrations, new branch implementations, branch relocation, design changes, inter branch dialing etc. (both on Avaya and Cisco) • Project management and coordination of project activities. • Avaya IPT staging, pre-implementation and implementation support of NGCN WMA Branch deployment ; to include: • Review of Communication Manager (CM) configuration of locations; i.e. phone IPs, Network Regions, etc • Build CM network maps for new IP subnets • Creation of test extensions • Activate monitoring for phone registration • Validation of phone connectivity through new Juniper platform • Change IP network parameters on Avaya Media Gateways • Test call scenarios / validation • Validate carrier data failover to ensure phone registration • Validate all call functionality • Appropriate allocation of resources to support 20 branch migration per weekend with staging during week; recognizing any system access limitations.

** U.S. Citizens and those who are authorized to work independently in the United States are encouraged to apply. We are unable to sponsor at this time.

Note:- This is a Contract job opportunity for you. Only US Citizen , Green Card Holder , GC-EAD , H4-EAD, L2-EAD, OPT-EAD & TN-Visa can apply. No H1B candidates, please. Please mention your Visa Status in your email or resume .

** All your information will be kept confidential according to EEO guidelines.