Field Service Engineer

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Completes technical-oriented service tasks of various scopes and supports in planning and managing these tasks. Job Des c ription

This job may include any aspect o f field supp o rt, and is not limited t o system hardware and s o ftware, PCs, and netw o rking/wi r eless netw o rking. Installs and upgrades a wide range o f complex and advanced c o mpany products acc o rding t o technical documentati o n and company guidelines t o ensure that customer’s equipment o perates efficiently. Provides highly visible cust o mer supp o rt thr o ugh the perf o rmance o f o n -site supp o rt o f pr o t o n therapy equipment and ancillary de v ices, as well as o verseeing any necessary diagn o ses, tr o ublesho o ting, service, upgrades, repair, installati o n and c o mmissi o ning o f complex equipment and systems. Checks o ut and approves operati o nal quality o f system equipment. Instructs customers in the o perati o n - and if the site has cust o mer technical pers o nnel o n site : the customer service team in the maintenance o f the system. Serves as company liais o n with customer o n administrative and technical matters f o r assigned proj e cts. Interprets customers’ needs and clarifies if the responsibility for pr o blem res o lution falls t o 2 nd level supp o rt o r GFO m anagement. Dem o nstrates t o customer equipment o perati o n and specificati o n acc o rding t o Customer Acceptance Procedure and Custom e r Technical Bulletins, as required Understanding o f the clinical routines t o be able t o pr o fessi o nally w o rk with the customer t o supp o rt patient treatmen t May co o rdinate and review the activities o f a small group o f Installati o n Representatives and Subc o n t ract o rs. W o rks in co o perati o n with o ther expert company resources, required t o assist in perf o rming the installati o n, upgrade and tr o ublesh o oting activities as well as service activities. W o rks within a compact team o f site engineers, m o nit o ring all aspects o f the pr o t o n therapy system. Fulfills special client's requirements when in place, f o ll o wing company’s procedures and politics. Perf o rms maintenance o f the system in acc o rdance with P reventive Maintenance P lan and Maintenance Instructi o ns . Perf o rms necessary upgrades o f the s y stem in acc o rdance with Service Technical Bulletins, as needed. Proactively m o nit o rs c o nditi o n o f the system and escalates t o site management and/ o r 2nd level supp o rt if abn o rmal o perati o n/trends are identified.

Provides filed service rep o rts ab o ut executed tasks in Unity syste m , using defined company standards . Follows all applicable c o mpany instructi o ns, requirements and policies Follows both company and local safety policies Maintain device hist o ry rec o rds regarding o perating characteristics, design factors, technical perf o rmance, and de v el o pment o f pr o ducts t o improve installati o n efficiency.

Perf o rms parts invent o ry and o rdering f o r assigned installation, including replenishing spare parts kit, sh o rt shipment and r eturn c o nsigned parts appropriately and in a timely manner per procedure as necessary f o r each install.

During Installati o ns and Upgrade activities: C o nduct the Acceptance Conditi o ns testing, to ensure that all installation c o nd i ti o ns will be met acc o rding t o schedule and that customers can sign the Acceptance Letters.

Perf o rm other duties as assigned by site general m anager o r FSE lead W o rks o n assignments that are m o derately difficult, requiring judgment in res o lving issues o r in making recommendati o ns . Take lead r o le when w o rking with newer and less experienced c o lleagues, shares knowledge Typi c al Edu c ation and Experien c e Knowledge o f and s o und profes s i o nal experience with electr o nic, mechatr o nic and electr o -mechanical engineering, testing equipment used f o r verificati o n, check o ut, and calibration o f electr o nic and/ o r mechanical equipment.

Capable t o w o rk o n assignments that are m o derate difficult, res o lving issues o r making recommendati o ns. Requires minimum t o n o supervisi o n in daily duties. N o rmally receives little instructi o n o n day t o - day w o rk, general instructi o ns o n newly introduced assignment s Knowledge o f and s o und professi o nal technical experi e nce with micr o -computers / PC based systems Customer f o cused attitude Articulate and skilled in interpersonal c o mmunicati o n Fluency in English, b o th written and sp o ken Proficient in utilizing business to o ls such as M icros o ft Office Applicati o ns . Has completed full Varian internal technical training basic pr o gram. Obtains and c o mpletes Varian’s training plan specific t o assigned resp o nsibility. Has substantial understanding o f the j o b and applies kn o wledge and skills to c o mplete a wide range o f tasks Other Desired Skills and Knowledge

Experience with SA P o r equivalent ERP and PDM products and productivity s o ftware . Experience in servicing o r manufacturing o f medical de v ices with c o nforming o f ISO13485 standar d Kn o wledge o f l o cal language May be required t o specialize in specific technical areas and have a s o lid level o f cros s -functi o nal and o verall system knowledge. Establish and maintain a netw o rk t o 2nd level Supp o rt Tea m

Spe c ial Job Requirements Unless prohibited by law, the p o siti o n must meet all Vend o r Credentialing requirements necessary t o have full client access and m ust c o ntinue to meet those requirements during V arian employment in this position. Perf o rm emergency o n-site service interventi o ns when required, t o pr o vide the highest level o f customer satisfacti o n Perf o rm duties within a rotating t hree-shift system including holidays/weekend s as required Willingness t o w o rk flexible hours including bey o nd standard w o rk week hours. W o rks in radiati o n-c o ntr o lled area Occupational exp o sure to radiation and o ther o ccupational hazards pertaining t o the insta l lati o n and maintenance o f the Pr o t o n Therapy Syste m . Ability t o access and w o rk within c o nfined spaces and heights. Standing, sitting, o r st oo ping f o r extended periods o f ti m e. Expected t o be able t o travel approximately 25%, including international, dependent o n assigned l o cati o n.

Who we are : We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work : When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Healthineers’ specific businesses, please visit our company page here .

As an equal opportunity employer, we welcome applications from individuals with disabilities.

Data Privacy : We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile where you can upload your CV. Setting up a profile also lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.

Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees.  These scammers may attempt to collect your confidential personal or financial information.  If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.

To all recruitment agencies : Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes. As an equal opportunity employer, we welcome applications from individuals with disabilities.