IT Support Specialist II

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IT Support Specialist II

Corporate Headquarters

Information Technology

Hybrid

Full-time

Together, We Own it! Start your employee owner journey with Shorr Packaging.

This role is responsible for providing advanced technical support to end users and serves as an escalation point for complex service desk issues. The IT Support Specialist II performs deeper analysis and troubleshooting across endpoint, network, and collaboration technologies, assists with system administration tasks, and contributes to continuous improvement of IT support processes.

Responsibilities

• Serve as an escalation point for complex service desk calls and trouble tickets.
• Provide advanced onsite, remote, and phone-based support.
• Perform root cause analysis.
• Troubleshoot advanced hardware and connectivity issues.
• Onboarding and offboarding new and terminated employees, including role changes within the organization
• Administer Microsoft 365 services, Intune endpoint management, Active Directory/Entra ID.
• Maintain asset lifecycle management and standardization.
• Support multi-factor authentication tools including but not limited to Microsoft MFA
• Maintain asset tracking and IT inventory.
• Provide support for members of the Service Desk team ranging from complex technical solutions, building critical thinking, and guiding execution of daily duties.
• Contributes to the development of the Service Desk’s ticket management platform including developing and enhancing self-help guides and knowledge articles to improve support operations.
• Support Citrix/VDI, Windows environments, disaster recovery activities, documentation, and mentor IT Support Specialist I staff.

Requirements

• Associate degree or equivalent experience, or 3 to 5 years of relevant professional experience or training
• Windows Server 2016/2019/2022, Windows 11
• Active Directory Administration (including user/computer management, DNS, DHCP)
• Laptop/Desktop hardware troubleshooting
• Apple iOS; Android
• M365 and Entra ID support and administration
• Citrix
• VOIP phone system experience
• Mobile device management (including mobile phones and tablets using Intune)
• Corporate anti-virus management
• Endpoint network connectivity, VPN and multi-factor authentication workflows
• Technical documentation

Compensation

The base pay range for this role is $30 – $33 per hour.

Shorr Packaging does not provide work authorization sponsorship for this position.

Shorr Benefits

• Employee Stock Ownership Plan (ESOP) - Together, We Own It!
• Comprehensive Employee Benefits: Medical, dental, vision and other insurance coverages
• Generous PTO with vacation, sick and floating holidays.
• 401K plan plus matching
• Team based Employee Owner company culture

Shorr Packaging Corp is an equal-opportunity employer. It is the policy of Shorr Packaging Corp to afford full Equal Employment Opportunity, and all applicants will receive consideration for employment without regard to protected veteran status or disability status or any other legally protected status.

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APPLICANT’S CERTIFICATION & AGREEMENT PLEASE READ CAREFULLY I understand that by completing this application Shorr Packaging Corporation (Shorr) is in no way obligated to offer me employment. I certify that the facts set forth in my application for employment are true, correct, and complete. I understand and agree that any misrepresentation(s) or false statement(s)on this application shall be considered sufficient case for immediate discharge. Upon receipt of an offer of employment from Shorr, I authorize Shorr to investigate any of the information contained on this application, including the examination of past employment records references, and other facts state on the application. Shorr is hereby authorized to make any investigation of my personal, financial, and/or credit history through any investigative or credit agencies/bureaus of your choice. In the event Shorr uses a credit reporting service, I understand that I am entitled, upon request, to receive a copy of that report within five (5) days of my request. Further, I understand Shorr will indicate whether such a report reflects on my general reputation if it is used for such a purpose. Finally, if the company chooses not to hire me as a result of a credit report, I understand that I will be told of this decision as well as the name and address of the reporting company. I waive any rights which I may have to receive written notice from former employer listed on this application regarding the release to Shorr of any information concerning any disciplinary report, letter of reprimand, or other disciplinary action taken against me by said former employers. I release all parties from all liability and agree not to sue anyone for any damage that may result from furnishing or using such information. I further understand that I may be required to successfully complete a medical examination (including drug and alcohol testing, as required) and I agree to take such an examination. If hired, I agree to conform to the rules and regulations of Shorr. I further agree and understand that employment with Shorr is “at will.” Neither Shorr nor I are committed to an employment relationship for a fixed period of time and the right of either party to terminate the relationship is not limited by any contractual commitment. Select I agree and understand to acknowledge your agreement *

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Req ID: R48