Staff Engineer, Field Support - X-BAT Aircraft Systems (R5081)

X-BAT Aircraft & Field Technical Support

Serve as the technical interface for X-BAT aircraft systems, mission equipment, launch/recovery equipment, ground support equipment, and fielded configurations

Diagnose avionics, mission system, propulsion, electrical, datalink/communications, software/configuration, autonomy-supporting subsystem, and system-level discrepancies

Use logs, fault codes, BIT data, schematics, drawings, technical manuals, product-definition data, and maintainer/operator debriefs to isolate root cause and recommend corrective actions

Assess technical risk, restore readiness safely, and document recurring issues for escalation, trend analysis, and product improvement

Customer, Test & Operational Support

Provide mission-focused support to operators, maintainers, Field Service Representatives, customer leadership, and internal stakeholders during tests, demonstrations, training, deployments, and fielding activities

Communicate issue status, risk, ownership, and next steps clearly while maintaining traceable case and action status in support and engineering workflow systems such as Salesforce, Jira, or comparable platforms

Travel or deploy as required to support CONUS/OCONUS, maritime, austere, or non-standard schedule operations

Engineering & Fleet Readiness

Partner with Engineering, Product, Manufacturing, Quality, Logistics, and Program teams to investigate field issues and validate corrective actions

Use model-based design data, aircraft configuration information, and CAD/product-definition tools, including Siemens NX where applicable, to support troubleshooting and technical dispositions

Improve troubleshooting guides, maintenance procedures, service bulletins, training materials, and knowledge-base content while monitoring trends and configuration changes