Source description
About the role
Administration and end user support for systems such as FTIR, Waters CDS, ELN, various manufacturing equipment, etc.
Primary point of contact between users, internal IT and vendors
Support lifecycle management of lab and manufacturing systems
Work with management and subject matter experts to improve, develop and test existing applications and systems
Identify and drive enhancements to existing systems and processes
Support qualifications activities such as drafting, executing and or reviewing IOP/Q documentation
Drafting SOP’s
Manage and or support system and data backups for all OT system
Ensure security, compliance and integrity of all data
Support vital commissioning and qualification of systems is completed in alignment with site cGMP requirements
May interact with regulatory and or client inspectors as necessary
Provide support to reduce production downtime
Adheres to Standard Operating Procedures, cGMPs, Quality Manual, and company policies
Participates in process improvement and other non-routine projects
Regularly interfaces with department stakeholders on technical and coordinative matters
Demonstrates cross-functional support capabilities with other teams
Coordinate and oversee vendors and service providers
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