Vice President, Customer Security & Trust

Serve as the primary security representative in customer and prospect engagements, including security deep dives, architecture reviews, due diligence activities and executive briefings.

Articulate security architecture, threat model, controls, and risk management approach across cloud, application, data, and identity layers.

Drive technical security discussions during pre-procurement stages, addressing customer concerns related to confidentiality, integrity, availability, privacy, and compliance.

Partner with Sales and Customer Success teams to support deal cycles by proactively addressing security objections and accelerating trust.

Act as a bridge between customers and internal security, engineering, and product teams to clarify requirements, risks, and roadmap alignment.

Maintain a comprehensive understanding of the organization’s security design, tooling, processes, and incident response capabilities to ensure accurate and consistent messaging.

Represent the company’s security program in customer-led penetration testing discussions, third-party assessments, and assurance reviews.

Contribute to the continuous improvement of customer-facing security artifacts, including security whitepapers, architecture diagrams, trust documentation, and FAQs.

Track emerging customer security expectations, regulatory trends, and industry best practices to inform security strategy and customer messaging.