Source description
About the role
The ideal candidate should act as the primary post-sales technical SME for strategic SI/GSI partners.
Analyze implementation gaps and recommend corrective actions to improve delivery success
Support partners in delivering complex customer implementations and advanced use cases.
Guide partner delivery teams through end-to-end implementation lifecycles including design, deployment, troubleshooting, optimization, and go-live support.
Assist partners in resolving technical blockers, escalations, and implementation challenges across projects.
Provide advisory support on architecture, integrations, best practices, scalability, and deployment strategies. Should possess a strong background in the Identity Security domain with an understanding of Saviynt’s product portfolio and solution offerings, enabling effective deployment of solutions to partners when required.
Support Partner Capability Development in implementation approaches across partner ecosystems.
They should also be skilled at setting and managing expectations, mediating discussions, and resolving issues effectively
Collaborate cross-functionally with internal teams to address partner concerns and ensure successful outcomes.
Ability to prioritize and manage multiple tasks concurrently in a fast-paced environment.
The role requires someone who can build long-lasting relationships based on trust and collaboration while taking ownership of issues and driving them through to successful resolution.
The ideal individual should be self-motivated, proactive, partner-centric, creative, and possess a strong work ethic with a focus on delivering exceptional outcomes
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