Senior Monitoring Engineer

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. Work Shift: 8 Hours - Day Shifts (United States of America) Scheduled Weekly Hours: 40 Compensation: Salary Range: $32.50 - $52.00 Union Position: No Department Details The Sanford monitoring team is a new team and currently reviewing and deploying new tools and processes to improve the enterprise monitoring and observability of the environment. This is an opportunity to join the team on the ground floor and help to build out this critical team. Summary The Senior Monitoring Engineer is responsible for delivering and supporting large-scale network, system, application, service, and business activity monitoring and alerting solutions. Job Description In close partnership with other IT groups, design and deploy monitoring solutions covering databases, networks, infrastructure services, applications and mission critical health care systems. Create and drive strategy and standardization of monitoring across the enterprise. Ensure accurate collection of metrics at the right frequency, verifying the data is readily available for alerting, reporting, and analysis. Work with teams to put monitoring solutions of critical systems and network infrastructure into place to ensure high availability and reduce impact of issues. Create and maintain dashboards pulling together monitoring across multiple teams within the same tool as well as across multiple tools. Maintain platform health by keeping current on upgrades and patches by troubleshooting and resolving issues independently and/or with vendor support. Participate in planning for deployments/provisioning to ensure that monitoring requirements are accounted for. Assist with writing or working with additional teams to define scripts and queries that can help with environment self-healing capabilities. Report on status of operational services, log and performance and other trend analyses. Work closely with backend engineering teams and support engineers to ensure monitoring/alerting work seamlessly with Incident Management response protocols. Create and maintain reports showing volume/type/performance of teams relating to monitoring. Identify and track problem patterns and develop proactive solutions. Collaborates with peers in coordinating, responding and implementing responses to IT infrastructure issues. Make recommendations on how to grow, optimize and mature Sanford Health's Enterprise Monitoring program. Conscientiously consider patient safety, ethics, industry standards, and known regulations in decisions and practices regarding the design, operation, maintenance and use of the computer systems. Leverage advanced skills to assist and mentor other team members and in support of departmental goals. Provide guidance and mentorship to all engineers. Must have strong communication skills, both written and verbal and be comfortable interfacing with all levels of leadership. Performs other functions that by be assigned. Qualifications Bachelor’s degree in Computer Information Systems, Computer Science, Systems Administration or related field required. Must have a minimum of two years in a hands-on technical operations role with an emphasis on monitoring functions, as well as at least five years industry experience supporting an enterprise environment. Experience in a healthcare setting and ServiceNow Event Management experience preferred. Strong technical background including experience in JSON, Rest API and PowerShell a plus, as well as scripting experience in language such as Python, Perl, PowerShell, bash, VBScript, etc. Must have experience implementing enterprise monitoring platforms, maintaining and supporting solutions such as: Dynatrace, PagerDuty, VictorOps, Solarwinds, Cacti, Nagios, Zabbix, Data Dog, AppDynamics or New Relic. In addition, must have experience with log aggregation or SEIM solutions such as LogRythm, Splunk, Graylog, Scalyr or ELK. Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to talent@sanfordhealth.org. The Sanford organization owns and manages multiple distinct brands, including Sanford Health, Marshfield Clinic, and Good Samaritan, as well as Lewis Drug, Sanford Health Equip, Solutions by Sanford, Great Shots, and Blue Rock Bar & Grill. Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. Headquartered in Sioux Falls, South Dakota, the organization has 53,000 employees and serves over 2 million patients and nearly 425,000 health plan members across the upper Midwest including South Dakota, North Dakota, Minnesota, Wyoming, Iowa, Wisconsin and the Upper Peninsula of Michigan. The integrated nonprofit health system includes a network of 56 hospitals, 288 clinic locations, 147 senior care communities, 4,000 physicians and advanced practice providers and nearly 1,500 active clinical trials and studies. The organization’s transformational virtual care initiative brings patients closer to care with access to 78 specialties. Learn more about Sanford Health’s commitment to shaping the future of rural health care across the lifespan at sanfordhealth.org or Sanford Health News. Good Samaritan, one of the nation’s largest nonprofit providers of senior care and services, is committed to transforming the aging experience through innovation, compassion and personalized care. As part of Sanford Health, an integrated nonprofit health system headquartered in Sioux Falls, South Dakota, Good Samaritan serves 10,000 seniors and offers access to a full continuum of care, including 94 rehabilitation and skilled nursing centers, 56 assisted living and memory care facilities, 44 independent living locations and 37 home health and hospice agencies. The senior care provider delivers services across the upper Midwest, with 70% of residents living in rural communities. Learn more about Good Samaritan’s mission and commitment to delivering high quality senior care in rural America at good-sam.com.