ServiceNow Architect

Title: ServiceNow Architect Job Type: Regular Company: Roswell Park Comprehensive Cancer Center Department: Information Technology Time Type: Full time Weekly Hours: 40 FTE: 1 Shift: First Shift (United States of America)

Summary: We’re looking for a strategic and hands-on ServiceNow Architect to drive the design, governance, and evolution of a critical enterprise platform. In this role, you’ll ensure the platform supports our business strategy while delivering reliable, secure, and high-performing solutions across the organization.

What You’ll Do

Lead the end-to-end strategy, design, and continuous improvement of the enterprise platform Define and maintain architecture standards to ensure scalability, performance, and long-term sustainability Oversee system performance, reliability, and availability, proactively identifying opportunities for optimization Ensure data integrity, security, and regulatory compliance across all platform capabilities Manage platform administration, including leading and mentoring platform administrators Drive the development of efficient workflows, streamlined processes, and system integrations across enterprise applications Collaborate closely with infrastructure, application development, and service management teams to deliver cohesive, high-impact solutions Champion innovation and best practices to continuously enhance platform capabilities and user experience

What You Bring: Experience leading or managing enterprise platforms or large-scale systems Strong understanding of platform architecture, integrations, and governance frameworks Proven ability to balance strategic vision with operational execution Knowledge of security, compliance, and data management principles Experience guiding teams and influencing cross-functional stakeholders A continuous improvement mindset with a focus on efficiency, scalability, and business value

Why You’ll Love Working Here: At Roswell Park, every role contributes to something bigger. You’ll be part of a mission-driven organization focused on improving lives through cancer research, treatment, and innovation.

Here’s what makes working here special: Purpose-driven work – Your work directly supports patient care and outcomes Collaborative environment – Work alongside dedicated clinical, research, and operational teams Innovation-focused – Be part of an organization that is advancing healthcare through data and technology Growth opportunities – Build your skills in a complex, learning-focused environment Supportive culture – We value teamwork, respect, and work-life balance

Starting salary is $153,518

Qualifications

Required Education and Experience 1. Master’s degree in Information Technology, Computer Science, Information Systems, or related field and the equivalent of eight (8) years of full-time experience in computer system hardware, operating systems and software, enterprise networking or computer systems security as it relates to technology used at the organization; or 2. Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field and the equivalent of ten (10) years of full-time experience in computer system hardware, operating systems and software, enterprise networking or computer systems security as it relates to technology used at the organization; or 3. Associates degree in Information Technology, Computer Science, Information Systems, or related field and the equivalent of twelve (12) years of full-time experience in computer system hardware, operating systems and software, enterprise networking or computer systems security as it relates to technology used at the organization.

NOTE: Degrees must be conferred by an accredited school, college, or university, or by an institution recognized by Roswell Park Comprehensive Cancer Center and/or Health Research Incorporated as adhering to acceptable educational standards.

Equal Employment Opportunity Statement Roswell Park Cancer Institute Corporation (RPCIC) and Health Research Inc. (HRI) Roswell Park Division believe that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants or job seekers because of their race, color, religion, sex, sexual orientation, gender identity or expression, national origin, creed, age, disability, pregnancy-related condition, military or veteran status, marital or familial status, domestic violence victim status, citizenship status, genetic information, individual’s relationship or association with a member of a protected category or any other protected group status as defined by law.

Reasonable Accommodation Request RPCIC and HRI are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email HR-BenefitsandLeaves@roswellpark.org and let us know the nature of your request and your contact information.

Our Core Values RPCIC and HRI are committed to providing an environment where patients, families, employees and community are treated with courtesy and respect. We support an inclusive environment that nurtures the talents, skills and abilities of each individual to embody and reflect our core values: Innovation, Integrity, Teamwork, Commitment, Compassion and Respect.

Historical Compensation Information Statement Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov .