Support Engineer

RIVR, part of Amazon is a robotics company pioneering Physical AI through real-world doorstep delivery. Founded in 2024 as an ETH Zurich spin-off, RIVR developed wheeled-legged robots designed to operate in complex, unstructured environments such as stairs, gates, doors, and uneven urban terrain. We believe that achieving general physical intelligence requires solving real customer problems in the real world, where robots can learn from rich operational data at scale.

Following our acquisition by Amazon in March 2026, we are continuing this mission with greater reach and speed. By combining custom robot hardware, onboard autonomy, and cloud-based coordination, RIVR, part of Amazon is building the next generation of safe, reliable autonomous robots for last-mile delivery

Job Description

As we scale globally and integrate into Amazon's infrastructure, we are looking for a highly capable Support Engineer to help build, secure, and operate the technical foundation that powers our teams, labs, and operations.

This is not a traditional helpdesk role. You will be the engineer behind the systems that enable hundreds of employees, robotics researchers, software engineers, and hardware teams to work efficiently and securely every day. From designing segmented lab networks and managing Linux infrastructure to automating workflows and supporting Amazon integration projects, you will work at the intersection of IT, infrastructure, security, and developer productivity.

You will be responsible for ensuring that our offices, labs, devices, and internal systems scale reliably as we grow from a fast-moving robotics startup into part of one of the world's largest technology organizations.

If you enjoy solving complex technical problems, automating everything possible, and building scalable infrastructure in a highly innovative environment, we'd love to hear from you.