Source description
About the role
We are a well-funded, early-stage startup hiring our Founding Solutions Engineering team to help build and own our enterprise customer motion from the ground up. This role is perfect for a hands-on, technically deep builder who thrives in fast-moving environments, enjoys making things work in the real world, and partners closely with founders, Product, and R&D to deploy and scale complex, AI-driven enterprise solutions.
You will own the technical side of the post-sale customer journey, from deployment and integration through adoption, expansion, and ongoing success, while helping define how our delivery function evolves as we grow.
KEY RESPONSIBILITIES
Customer Onboarding & Process Analysis
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Engage with customers post-close to understand workflows, operational processes, and deployment requirements.
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Translate findings into clear implementation plans for AI-powered solutions.
Data, AI Models & Workflow Development
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Partner with customers to assess data readiness and gather inputs for AI workflows.
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Configure and integrate AI components into tailored, AI-driven workflows.
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Collaborate with R&D to close data gaps and extend product capabilities when needed.
Deployment & Proof of Value
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Own end-to-end solution deployment and ensure models meet performance and business value expectations.
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Define success metrics and drive adoption post-launch.
Integration, Security & Rollout
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Lead integrations with enterprise systems (e.g., Finance, ERP, email platforms), ensuring scalability and security.
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Guide customers through security, compliance, and IT approval processes.
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Plan and execute rollout to drive smooth implementation and adoption.
Qualifications
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7+ years of experience in Implementation Engineering, Solutions Engineering, Technical Consulting, Professional Services or a similar post-sale customer-facing role.
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Experience in the enterprise segment, specifically within the Israeli market, preferably in traditional industries such as financial services, insurance, and banking.
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Strong analytical skills with the ability to translate business needs into technical solutions.
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Strong understanding of AI concepts and their enterprise applications.
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High adoption of modern AI tools and workflows.
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Experience supporting deployments across cloud environments and enterprise system integrations.
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Excellent communication and stakeholder management skills.
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Demonstrated ability to manage solution delivery across the full post-sale customer lifecycle.
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Excellent Hebrew proficiency (daily client communications are in Hebrew)
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NICE TO HAVE
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Experience with process mining, workflow mapping, or operational analytics
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Familiarity with enterprise platforms
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Financial services industry experience
More at Reindeer
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