Software QA Engineer

JOB PURPOSE

The Software QA Engineer reports to a QA Lead. The Software QA Engineer will be responsible for conducting tests before product launches to ensure software runs smoothly and meets client needs, while being cost-effective. He/She will review system requirements and track quality assurance metrics. He/She will also design and implement tests and help in debugging and corrective actions. Ultimately, he/she will monitor all stages of software development to identify and resolve system malfunctions to meet quality standards.

MAIN RESPONSIBILITIES / DUTIES

• Reviews requirements, specifications, and technical design documents to provide timely and meaningful feedback.

• Liaises with internal teams (e.g., developers and product managers) to identify system requirements.

• Creates detailed, comprehensive, and well-structured test plans and test cases.

• Performs and takes ownership of the testing activities.

• Designs, develops, and executes automation scripts using defined tools (where applicable).

• Identifies, records, documents thoroughly and tracks bugs.

• Performs thorough regression testing when bugs are resolved.

• Monitors the process of fixing bugs and ensures the success of corrections.

• Investigates the causes of non-conforming software.

• Tracks quality assurance metrics like test execution progress, defect densities and open defect counts.

• Stay up to date with new testing tools and test strategies.

• Receives predetermined work assignments that are subject to a moderate level of control and review.

• Raise flags to QA Lead on needs and opportunities for improvement of Quality practice.

• Follows RAPP IO Agile governance approaches - such as ticket descriptions, metrics, dashboards, and reporting.

• Collaborates with project management teams to ensure successful delivery of projects.

• Follows RAPP IO standards and supports the overall success of this group within the organization.

• Follows process and documentation standards with the end goal of top-efficiency and quality.

• Evaluates and promotes teamwork, initiative, work ethic, values adherence, and reports findings to discipline leads.

• Ensures effective communication and promotes a sense of participation and involvement.

Requirements / Qualifications

• ACADEMIC BACKGROUND

• • Desirable: Bachelor's / Master’s degree in Computer Science, Information Systems, Applied Computing, Software Engineering or related field

• • SFMC Email Specialist certified

• REQUIRED EXPERIENCE

• • 0-2 years of experience in software quality assurance.

• • Good knowledge of information & communication technologies.

• • Knowledge of SQL and scripting.

• LANGUAGES

• • Full professional proficiency in English.

Skills / Competencies

• Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

• • Attentively listens to others.

• • Adjusts to fit the audience and the message.

• • Provides timely and helpful information to others across the organization.

• • Encourages the open expression of diverse ideas and opinions.

• Self-development: Actively seeking new ways to grow and be challenged using both formal and informal development channels.

• • Shows personal commitment and acts to continuously improve.

• • Accepts assignments that broaden capabilities.

• • Learns from new experiences, from others, and from structured learning.

• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

• • Readily acts on challenges, without unnecessary planning.

• • Identifies and seizes new opportunities.

• • Displays a can-do attitude in good and bad times.

• • Steps up to handle tough issues.

• Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.

• • Learns quickly when facing new situations.

• • Experiments to find new solutions.

• • Takes on the challenge of unfamiliar tasks.

• • Extracts lessons learned from failures and mistakes.

• SPECIFIC CERTIFICATIONS/SPECIALTIES/COURSEWORK

• • Mastery of office productivity tools such as Excel, Word, Visio, and PowerPoint.

• WORK ENVIRONMENT DEMANDS

• • This job operates in a professional office environment. This role routinely uses standard officeequipment such as computers, smartphones, photocopiers, and filing cabinets.

• • May be requested to work overtimeand/ or to travel for special projects.