Lead Technical Support Engineer, DICOM

Provide subject matter expertise in DICOM viewer technologies and standards. Lead the debugging, validation, and enhancement of features tied to DICOM tags, SOP classes, and modalities. Analyze and interpret DICOM file structures, including: o Tags (e.g., StudyInstanceUID, SOPInstanceUID, Modality) o Transfer syntaxes (Explicit/Implicit VR, Little/Big Endian) o Differentiation between image metadata and pixel data Utilize tools such as dcmdump, DCMTK, GDCM, RadiAnt, and 3D Slicer for advanced DICOM analysis and debugging. Oversee and troubleshoot DICOM network services including C-FIND, C-MOVE, C-STORE, and CECHO. Investigate and resolve issues such as DICOM timeouts, association rejections, and PACS misconfigurations. Use Wireshark and TCPDump to monitor and analyze DICOM and HL7 network traffic. Collaborate with engineering to evaluate, reproduce, and resolve viewer-related issues, including root cause analysis and validation of fixes. Provide insight into radiology workflows and ensure solutions align with user needs across imaging modalities. Work with support teams to ensure readiness for new module releases, including viewer updates, on both cloud and on-prem platforms. Embrace new technologies including AI-based troubleshooting, and contribute to internal tooling and training programs to scale support capabilities. Mentor and lead a team of specialists, fostering a customer-obsessed mindset and building a scalable, knowledge-driven support model.