IT Engineer, Sr

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IT Engineer, Sr

San Diego, California, United States of America

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Job description

Company and benefits

Job ID

3091011

Company

Qualcomm Incorporated

Job Area

Information Technology Group, Information Technology Group > IT Engineering

General Summary

DevOps Engineer – SaaS Applications

Immigration Sponsorship: Not eligible for Qualcomm immigration sponsorship

Role Summary

We are seeking an experiencedDevOps Engineer – SaaS Applicationsto administer, integrate, and scale our enterprise SaaS ecosystem. This roleis responsible forthe day-to-day operations of business-critical SaaS platforms (such as Slack, GitHub, Atlassian, and similar collaboration and productivity tools), includinguser lifecycle management, identity federation, automated provisioning, and platform integrations. The engineer will design andoperatesecure, automated workflows that connect SaaS tools with internal systems, enabling reliable access, governance, and developerproductivity atscale.

The ideal candidate brings strong hands-on experience withSaaS administration,identityand access protocols (SAML, OAuth, SCIM), Slack platform engineering, and CI/CD automation using GitHub Actions, coupled with provenexpertisebuilding integrations between SaaS platforms and enterprise systems.

Key Responsibilities

SaaS Administration & User Management

• Administer enterpriseSaaS applications(e.g., Slack, GitHub Enterprise, Atlassian suite, Okta, Zoom) including configuration, licensing, role management, and platform health monitoring.

• Own end-to-enduser lifecycle management— onboarding, role/group changes, offboarding, and access reviews — across the SaaS portfolio.

• Implement and maintainSCIM provisioningbetween the corporate identity provider (IdP) and downstream SaaS applications to automate account creation, updates, and deprovisioning.

• Configure and operateSAML and OAuth/OIDCsingle sign-on integrations; troubleshoot federation, token, and authorization issues across SaaS platforms.

• Define and enforce least-privilege access models, group/role mappings, and entitlement policies aligned with security and compliance requirements.

Slack Administration & Platform Engineering

• Serve as the technical owner forSlack Enterprise Grid administration— workspace governance, channel management, retention, DLP, and compliance exports.

• Build andmaintainSlack apps,bots, workflows, and integrationsusing the Slack API, Bolt framework, and Workflow Builder to streamline internal operations.

• Manage Slack Connect, guest access, and external collaboration policies in line with corporate security standards.

• Monitor Slack usage, audit logs, and Enterprise Key Management (EKM) events to support security and incident response.

Integrations& Automation

• Design, build, andoperateintegrations between SaaS platformsand internal systems (Jira,Github, Artifactory, Confluence) using REST APIs, webhooks, and event-driven architectures.

• Develop and maintain CI/CD pipelines usingGitHub Actionsto automate deployment of SaaS configurations, integration code, and infrastructure-as-code for SaaS governance.

• Implementconfiguration-as-codepractices for SaaS platforms (e.g., Terraform providers for GitHub, Slack, Okta) to enable versioned, auditable changes.

• Automate routine SaaS operations — access requests, group memberships, license reclamation, and audit reporting — using Python, Bash, or similar scripting.

• Partner withSecurity, Compliance, and Engineering teamsto define standards for SaaS integration,secretsmanagement, and API governance.

Operations & Support

• Troubleshoot complex SaaS, identity, and integration issues across hybrid cloud and on-prem environments.

• Support audit, compliance, and security reviews by providing evidence from SaaS access controls, provisioning workflows, and integration logs.

• Create andmaintaincleardocumentation, runbooks, and architectural designsfor SaaS platforms and integrations.

• Provide tier-2/3 support for SaaS-related incidents and partner with vendors on escalations.

Required Qualifications

• Proven experience administering enterpriseSaaS applicationsat scale (Slack, GitHub, Atlassian, Okta, or similar).

• Strong hands-on experience withidentity and access protocols— SAML 2.0, OAuth 2.0 / OIDC, and SCIM provisioning — including troubleshooting federation and token flows.

• Demonstrated experience implementing and operatingSCIM-based user provisioningbetween an IdP (Okta, Azure AD/Entra ID, Ping) and downstream SaaS applications.

• Strong experience as aSlack administrator(Enterprise Grid preferred), including building Slack apps, workflows, and API integrations.

• Proven experience building and operating CI/CD pipelines usingGitHub and GitHub Actions, including reusable workflows, environments, andsecretsmanagement.

• Solid knowledge ofREST APIs, webhooks, and integration patternsfor connecting SaaS platforms with enterprise systems.

• Strong scripting and automation skills (Python, Bash, JavaScript/TypeScript, or similar).

• Working knowledge of Linux systems and cloud platforms (AWS preferred).

• Excellent communication skills with the ability to work effectively acrossengineering, IT, and security teams.

Preferred / Nice-to-Have Skills

• Experience withidentity providerssuch as Okta, Azure AD/Entra ID, or Ping Identity, including custom SAML/OIDC app onboarding.

• Experience withinfrastructure-as-codetools (Terraform,Pulumi) and SaaS providers (GitHub, Slack, Okta, Atlassian).

• Familiarity withsecretsmanagementplatforms (HashiCorpVault, AWS Secrets Manager, GitHub OIDC for cloud auth).

• Experience withGitHub Enterprise administration— organizations, SAML/SCIM, branch protection, GitHub Apps, and audit log streaming.

• Understanding ofsecurity compliance frameworks(SOC 2, ISO 27001, SOX) and how SaaS controls map to audit requirements.

• Experience withevent-driven automationplatforms (e.g., n8n) or serverless integration patterns.

• Exposure tocontainer-based workloads(Docker, Kubernetes) and ephemeral GitHub Actions runners.

• Experience improvingdeveloper and end-user adoptionof SaaS tooling through automation, self-service, and usability improvements.

Minimum Qualifications

• • 3+ years of IT-related work experience with a Bachelor's degree.

• OR

• 5+ years of IT-related work experience without a Bachelor’s degree.

Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).

To all Staffing and Recruiting Agencies:Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.

EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

Pay range and Other Compensation & Benefits :

$45.77 - $68.65

The above pay scale reflects the broad, minimum to maximum, pay scale for this job code for the location for which it has been posted. Even more importantly, please note that salary is only one component of total compensation at Qualcomm. We also offer a competitive annual discretionary bonus program and opportunity for annual RSU grants (employees on sales-incentive plans are not eligible for our annual bonus). In addition, our highly competitive benefits package is designed to support your success at work, at home, and at play. Your recruiter will be happy to discuss all that Qualcomm has to offer – and you can review more details about our US benefits at this link.

If you would like more information about this role, please contact Qualcomm Careers.

Insights from previous hires

Years of experience

• Less than 2 years
• 2 - 4 years
• 4 - 8 years
• 8+ years

Top skills

Algorithms

Architecture

API

Android

Agile

C++

C

Previously worked at

Previously worked as

1. Senior Software Engineer

2. Software Engineer

3. Senior System Engineer

4. Lead Software Engineer

5. Senior Software Developer

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