GSOC Manager

Primary Details Time Type: Full time

Worker Type: Employee

Location: Sydney

Type: Permanent, fulltime position

Hybrid role, Happy to talk flexible working

Click here to discover what it's like to be a part of QBE Group

The opportunity The Global Security Operations Manager is responsible for leading QBE’s global security operations and incident response capability, ensuring a consistent, high-quality approach to managing cyber threats across all regions. This role plays a critical part in protecting the organisation by driving operational excellence, resilience, and continuous improvement in line with industry best practice.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role In this role, you will lead QBE’s global Security Operations function, overseeing 24/7 cyber incident response and ensuring strong governance, consistency, and effectiveness across all regions. You’ll work closely with senior stakeholders to strengthen QBE’s security posture, drive continuous improvement, and ensure the organisation is well prepared to respond to evolving cyber threats. Despite the GSOC title, this position is primarily focused on the Australia Specific region, with operational responsibility and stakeholder engagement aligned to the AUSPAC time zone, while maintaining collaboration with global security teams. Key responsibilities include: Leading global security operations and incident response services across a 24/7 environment

Owning and driving consistent security operations and incident response processes across all regions

Overseeing cyber incident management, including escalation, communication, and executive reporting

Driving SOC2 Type II certification and ensuring ongoing compliance with security standards

Developing and delivering clear reporting and metrics for executive leadership and the Board

Leading continuous improvement initiatives aligned to NIST and industry best practice

About you

We’re looking for a strong security leader who brings deep technical expertise alongside the ability to operate at a strategic level. You’ll be comfortable leading global teams, managing complex incidents, and engaging with senior stakeholders, with a focus on driving outcomes and improving organisational resilience. Key requirements: Extensive experience in security operations, incident response, or broader cybersecurity functions

Proven leadership experience managing global or distributed teams

Strong technical understanding across security technologies, infrastructure, and cloud environments

Experience operating within structured security frameworks (e.g. NIST, SOC2)

Ability to communicate effectively with both technical and non-technical stakeholders, including senior leadership

Strong decision-making capability, particularly in high-pressure incident response scenarios

Technical competency: Working knowledge of SIEM platforms (e.g. detection, triage, correlation and alerting use cases)

Understanding of AI-driven threat detection capabilities, with a willingness to adopt and mature capabilities in this area

Strong grounding in network security principles (e.g. traffic analysis, intrusion detection, segmentation)

Practical experience with cloud security across major platforms (e.g. Azure, AWS), including security controls and monitoring

Ability to interpret and assess SaaS architectures and applications, including associated security risks

Understanding of secure software development lifecycle (SDLC) and integration of DevSecOps practices into detection and response

Ability to engage with engineering teams on technical design, vulnerabilities, and control effectiveness

Soft skills: Demonstrated passion, commitment, and ownership for cyber defence operations and service delivery

Willingness to support extended hours during major incidents (approx. 15% of time) to ensure effective resolution and leadership presence

Strong customer service and stakeholder focus, ensuring high levels of satisfaction and trust across the business

Positive and proactive attitude towards developing and mentoring emerging cyber talent

High levels of emotional intelligence, with the ability to manage pressure, conflict, and high-severity situations effectively

Receptive to constructive feedback, with the ability to adapt, improve, and continuously learn

Strong communication and interpersonal skills, enabling effective collaboration across technical and non-technical stakeholders

Benefits

• We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

• 18 weeks’ gender-equal flexible leave for all new parents, including paid super

• To learn more about the benefits of working with us, click here .

• Awards & Recognition We value our employee’s experience with us and are proud to have been recognised for the following awards: 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program

• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards

• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

• To learn more about our achievements, click here.

• How to Apply If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it. QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at  recruitment@qbe.com .

Skills

• Communication, Critical Thinking, Customer Service, Cybersecurity, Incident Management, Information Security, Information Security Policies, Intentional collaboration, IT Security Operations, Managing performance, Risk Management, Security Operations, Sourcing Analytics, Stakeholder Management, Vulnerability Management

• How to Apply: To submit your application, click "Apply" and follow the step by step process.

• Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.