Lead, Infrastructure Administration Engineer

Job Classification: Technology - Engineering & Cloud Are you interested in building capabilities that enable the organization with innovation, speed, agility, scalability and efficiency? The Global Technology team takes great pride in our culture where digital transformation is built into our DNA! When you join our organization at Prudential, you’ll unlock an exciting and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions.     Your Team & Role  We are seeking a highly experienced and driven Lead, Infrastructure Administration Engineer to lead a high-performing team in a fast-paced, dynamic environment. This role is critical to ensuring rapid incident response, maintaining business continuity, and continuously improving security operations. The ideal candidate combines strong technical expertise with proven leadership skills and thrives in environments requiring quick decision-making and adaptability. Here is What You Can Expect on a Typical Day    Lead Security Operations • Oversee daily security operations, including incident and change management • Provide technical leadership to ensure rapid incident detection and resolution • Participate in and lead response efforts for Priority 1 and Priority 2 incidents • Ensure operational readiness for troubleshooting and change execution Manage & Develop a High-Performing Team • Lead a distributed team of U.S.-based and offshore engineers (FTEs and contractors) • Support career growth through coaching, mentoring, and skill development • Foster a collaborative, accountable, and high-performance culture Drive Incident & Stakeholder Management • Act as the escalation point for critical security incidents • Communicate effectively with senior leadership and business stakeholders • Coordinate cross-functional response efforts to minimize business impact Collaborate Across Engineering Teams • Partner with Perimeter and Edge Engineering teams to align operations with design • Support rollout and operationalization of new security capabilities Oversee Change & Risk Management • Review and approve operational changes with appropriate risk assessments • Identify and escalate risks tied to changes or exceptions • Maintain accountability for production changes Own Infrastructure & Lifecycle Management • Manage lifecycle and health of: o Firewall platforms o Proxy technologies (including Zscaler) • Ensure systems are secure, updated, and optimized Continuously Improve Operations • Enhance processes, workflows, and operational standards • Drive measurable improvements in efficiency and security outcomes The Skills & Expertise You Bring  Experience • 8+ years in Security Operations • Experience managing network and perimeter security environments Technical Expertise • Hands-on experience with: o Check Point and Cisco ASA firewalls o Proxy solutions o Web Application Firewalls (WAF) o Zscaler (preferred) • Strong understanding of: o Routing protocols o Client/server architectures o Network traffic flow (ingress/egress) Skills • Excellent communication and stakeholder management skills • Ability to manage multiple priorities in a fast-paced environment • Strong analytical and problem-solving abilities, including use of metrics and data Certifications (Preferred but not mandatory) • CISSP • CCNP Security • Or equivalent certifications Leadership • Proven ability to lead, mentor, and grow technical teams • Strong collaboration skills across technical and non-technical groups • Experience providing strategic and operational guidance What Success Looks Like • Reduced incident response and resolution times • High uptime and stability of security infrastructure • Strong stakeholder trust and communication during incidents • Continuous improvement in team performance and operational effectiveness You’ll Love Working Here Because You Can  Join a team and culture where your voice matters; where every day, your work transforms our experiences to make lives better. • Work in a mission-critical security leadership role • Collaborate with top-tier engineering and security teams • Opportunity to shape and mature enterprise security operations This is a night shift role (Estimated shift hours 6pm - 2am) What we offer you: Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $123,700.00 to $204,100.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Market competitive base salaries, with a yearly bonus potential at every level. Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave. 401(k) plan with company match (up to 4%). Company-funded pension plan. Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs. Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development. Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs. Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period). Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week. Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom. Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law. If you need an accommodation to complete the application process, please email accommodations.hw@prudential.com. If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance. Prudential Financial, Inc. (NYSE: PRU), a global financial services leader and premier active global investment manager with approximately $1.4 trillion in assets under management as of Dec. 31, 2023, has operations in the United States, Asia, Europe, and Latin America. Prudential’s diverse and talented employees help make lives better and create financial opportunity for more people by expanding access to investing, insurance, and retirement security. Prudential’s iconic Rock symbol has stood for strength, stability, expertise and innovation for 150 years. For more information please visit news.prudential.com. Our Commitment to an Inclusive Workplace Prudential Financial, Inc. serves its customers in more than 40 countries and territories, and we seek talented, creative individuals from a variety of backgrounds, worldviews, and life circumstances to work with us. We are focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don’t just accept difference—we celebrate it, support it, and thrive on it. At Prudential, employees have a unique opportunity to build their career path by owning their development, their career, and their future. We encourage employees to hone their skills and explore continued opportunities within Prudential. PGIM, the global asset management business of Prudential Financial, Inc. (NYSE: PRU), is a global investment manager with US $1.3 trillion in assets under management as of Dec. 31, 2023. With offices in 18 countries, PGIM’s businesses offer a range of investment solutions for retail and institutional investors around the world across a broad range of asset classes, including public fixed income, private fixed income, fundamental equity, quantitative equity, real estate, and alternatives. For more information about PGIM, visit pgim.com. Prudential Financial, Inc. (PFI) of the United States is not affiliated in any manner with Prudential plc, incorporated in the United Kingdom, or with Prudential Assurance Company, a subsidiary of M&G plc, incorporated in the United Kingdom. For more information please visit news.prudential.com. PGIM Inc. (PGIM) is the principal asset management business of Prudential Financial, Inc. (PFI), a company incorporated and with its principal place of business in the United States. PFI of the United States is not affiliated in any manner with Prudential plc, incorporated in the United Kingdom or with Prudential Assurance Company, a subsidiary of M&G plc, incorporated in the United Kingdom. Our Commitment to an Inclusive Workplace Prudential Financial, Inc. serves its customers in more than 40 countries and territories, and we seek talented, creative individuals from a variety of backgrounds, worldviews, and life circumstances to work with us. We are focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don’t just accept difference—we celebrate it, support it, and thrive on it. At Prudential, employees have a unique opportunity to build their career path by owning their development, their career, and their future. We encourage employees to hone their skills and explore continued opportunities within Prudential.