Source description
About the role
At Prodigal, we’re reshaping the future of consumer finance. Founded in 2018 by IITB alumni, our journey began with one bold mission: to eradicate the inefficiencies and confusion that have plagued the lending and collections industry for decades.
Today, we stand at the forefront of a seismic shift in the industry, pioneering the concept of consumer finance intelligence. Powered by our cutting-edge platform, Prodigal’s Intelligence Engine, we’re creating the next-generation agentic workforce for consumer finance—one that empowers companies to achieve unprecedented levels of operational excellence.
With over half a billion consumer finance interactions processed and a growing impact on more than 100 leading companies across North America, we’ve established ourselves as the go-to partner for organizations that demand more from their AI solutions. Our unparalleled experience, coupled with our trusted customer relationships, uniquely positions us to build generative AI solutions that will revolutionize the future of consumer finance.
At Prodigal, we are driven by a singular, unrelenting purpose: to transform how consumer finance companies engage with their customers and, in turn, drive successful outcomes for all.
About the Role
We're seeking an exceptional Agent Engineer specializing in Applied AI and Prompt Engineering to join our team building next-generation industry centric vertical Voice AI Agents. In this role, you'll be at the intersection of AI engineering and customer experience, crafting and optimizing prompts that power natural, effective voice conversations in consumer finance.
You'll work directly with our proprietary voice AI technology, analyzing conversation data, iterating on prompt strategies, and implementing systematic approaches to improve agent performance. This is a hands-on technical role that requires both engineering excellence and a deep understanding of conversational AI design.
🏆 Key Responsibilities
Prompt Engineering & Optimization
Design, test, and refine prompts for voice AI agents handling complex financial conversations
Develop systematic prompt engineering methodologies and best practices for voice interactions
Ability to meta-prompt and run experiments with different LLMs, bringing in m
Bring in new agent architectures to bring in the lowest latencies possible while maintaining high accuracy
Create prompt templates and frameworks that scale across different use cases and customer segments
Implement A/B testing strategies to measure and improve prompt effectiveness
Data-Driven Optimization
Analyze conversation transcripts and performance metrics to identify improvement opportunities
Use our Simulation Platform and existing call corpus of our customers to tune and improve AI Agent performance
Develop automated evaluation frameworks for AI agent quality assessment
Create feedback loops (semi or fully automated) between production data and prompt refinements
Optimize prompts for latency, accuracy, and natural conversation flow
Voice AI Development
Collaborate with ML engineers to improve voice recognition and synthesis quality
Design conversation flows that handle edge cases and error recovery gracefully
Implement context management strategies for multi-turn conversations
Develop domain-specific language models for financial services
Customer Success & Travel
Travel to customer sites to learn from human agents and gather requirements
Conduct on-site prompt optimization based on customer-specific needs to deliver rapid iterations of prototype versions
✅ Requirements
Must-Have Qualifications
B.E/B.Tech/M.Tech in Computer Science, AI/ML, Linguistics, or equivalent
Strong Python programming skills and experience with ML frameworks
Ability to work with large-scale conversation data
Excellent analytical and problem-solving skills
Strong verbal and written communication skills and ability to explain technical concepts clearly
Willingness to travel in the US for customer engagements
Technical Skills
Proficiency in prompt engineering techniques (few-shot learning, chain-of-thought meta-prompting, etc.)
Knowledge of SQL and data analysis tools (Pandas, NumPy)
Experience with experiment tracking and MLOps tools
Understanding of real-time system constraints and latency optimization
Bonus Qualifications
Familiarity with voice biometrics and authentication
Experience with real-time streaming architectures
Published research or blog posts on prompt engineering or conversational AI
Experience with multilingual voice AI systems
🎁 What We Offer
Job Benefits
GenAI Experience – Work at the cutting edge of voice AI and prompt engineering, shaping the future of conversational AI in consumer finance
World-class Team – Learn from and collaborate with experts from BCG, Deloitte, Meta, Amazon, and top institutes like IIT and IIM
Continuous Education – Full sponsorship for courses, certifications, conferences, and learning materials related to AI and prompt engineering
Travel Opportunities – Gain exposure to diverse customer environments and real-world AI implementations
Health Insurance – Comprehensive coverage for you and your family
Flexible Schedule – Work when you're most productive, with core collaboration hours
Generous Leave Policy – Unlimited PTO to ensure you stay refreshed and creative
Food at Office – All meals provided when working from office
Recreation & Team Activities – Regular team bonding through sports, games, and social events
Our Tech Stack
AI/ML: GPT, Claude, Gemini, Custom LLMs
Languages: Python
Infrastructure: AWS (Lambda, SageMaker, EKS), LiveKit for Real-time streaming
Data: MongoDB, PostgreSQL, Databricks, Redis
Tools: MLflow, Custom prompt management platforms
Why This Role Matters
As a Founding Agent Engineer focused on voice AI and prompt engineering, you'll directly impact how millions of consumers interact with financial services companies, and also be able to lay out how Agent Engineering grows at Prodigal. Your work will have immense implications for:
Consumer Finance
How Prodigal operates
Setting the industry standard in Voice AI
From day 1, Prodigal has been defined by talented, humble, and hungry leaders and we want this mindset and culture to continue to blossom from top to bottom in the company. If you have an entrepreneurial spirit and want to work in a fast-paced, intellectually-stimulating environment where you will be pushed to grow, then please reach out because we are looking to build a transformational company that reinvents one of the biggest industries in the US.
To learn more about us - please visit the following:
Our Story - https://www.prodigaltech.com/our-story
What shapes our thinking - https://link.prodigaltech.com/our-thesis
Our website - https://www.prodigaltech.com/
More at Prodigal