SITEC - IT Specialist - Camp H.M. Smith, HI

Responsibilities

• Peraton requires IT Specialist to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3. This role is in Camp H.M. Smith, HI.

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.

The IT Specialist performs Tier one and two network support in accordance with the SIE OPORD. This position provides administration of network and communications systems, including, but not limited to, IT Specialist systems. The IT Specialist must have solid technical skills, with experience in a variety of network protocols, software, and hardware involved in IT Specialist operations.

Duties include but are not limited to:

Creating tickets within the IT Service Management (ITSM) tool

Troubleshooting and proactively resolving technical issues

Responding to requests for technical support

Installing, configuring, and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers

Installing and configuring application and operating system software and upgrades

Troubleshooting and repairing hardware and network connectivity issues

Troubleshooting and repairing end user devices

Installing and troubleshooting software

Removing old equipment and performing data migration to new machines

Re-imaging hardware

Performing shared file access maintenance

Maintaining accounts

Creating tokens

Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades

Resetting CAC/Token pins

Maintaining local registration authority capabilities

Providing information and tracking on IT Projects, ASIs, incidents, and changes that impact customers Ensuring incidents are routed and/or escalated to the appropriate support group

Escalating tickets to other IT support groups and/or vendor support

Implementing network and security access

Providing mobile device support

Providing CSfC kit support

Some positions may require shift work and/or an ability to work a non-standard work schedule to support the USSOCOM mission

Qualifications

• Required Qualifications:

• BS + 8 years of experience OR MS + 6 years of experience OR PHD with 3 years of experience OR HS with 12 years of experience OR AA with 10 years of experience

• DoD TS/SCI clearance required

• Required certification: DoDD 01-M IAT II

• General experience includes background in information systems development, network operations, application performance in a client/server environment, or related fields

• Specialized experience includes the management of help desks in a multi-user environment, a comprehensive understanding of PC operating systems, a working knowledge of network and electronic mail operations and prior supervision of help desk employees

• Experience with Help Desk and must have a demonstrated ability to communicate well both orally and in writing and have a positive customer service attitude

• Highly Desired Qualification:

• Compliance with DoW 8140 under the Work Role Code 411 - Intermediate level or higher. Must be completed by 01Oct26.

• #SITEC2026

• Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Target Salary Range $112,000 - $179,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.