Senior Manager, Cloud Hardware Support

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Senior Manager, Cloud Hardware Support

OSAKA, Japan

• Job Identification336396
• Job CategoryInformation Technology
• Posting Date06/17/2026, 08:59 PM
• RolePeople Manager
• Job TypeRegular Employee
• Does this position require a security clearance?No
• Years10+ years
• Additional InfoVisa / work permit sponsorship is not available for this position
• Applicants are required to read, write, and speak the following languagesEnglish

Job Description

Oversees Data Center Operations across multiple data centers, managing and integrating team performance, operations metrics, and capacity analysis into the broader business line strategy. Directs multiple teams in supporting escalated technical issues, crisis management, and root cause analysis, while standardizing processes and maintaining an accurate knowledge base.

Leads new builds and expansion activities, acting as a senior liaison with project and engineering teams to manage timelines, capacity, and ensure adherence to world-class standards. Guides teams responsible for installations, repairs, inventory, and logistics, enforces standards for component replacements and upgrades, recommends significant purchases, and implements advanced maintenance strategies to optimize data center efficiency and stability.

Responsibilities

Key Responsibilities

Data Center Site Portfolio Management

-Oversees Data Center Operations team across multiple data centers.

Performance Monitoring and Analysis

- Oversees multiple teams, integrates operations metrics into broader business line strategy.

- Directs performance evaluations for reports, integrates findings into broader business line strategy.

- Supervises analysis of physical, power, and cooling capacity for multiple teams, integrates findings into broader business line strategy.

Issue Management and Automation

-Directs multiple teams providing support for escalated complex technical issues.

-Proposes and implements advanced strategies for issue triage and leverages automation, scheduling, and monitoring tools to prevent and resolve potential problems.

-Identifies, documents, and standardizes issues, processes, and solutions, ensuring consistency and accuracy in the data center knowledge base, tailored to departmental requirements.

-Guides team members to implement strategy for incident or crisis management protocols in alignment with business continuity plans.

-Leads team members in performing Root Cause Analysis (RCA) following crises or incidents, and updates documentation to capture process improvements.

Data Center Expansion Support

-Oversees the management of new region builds and expansion activities, both onsite and remotely.

-Acts as a senior liaison with project teams and data center engineering, ensuring comprehensive timelines and capacity needs are strategically managed for a broad array of expansion projects and site builds.

-Collaborates with and directs project teams to maintain world-class standards in all expansion projects and site builds.

Installation and Maintenance

-Leads multiple teams in installations, repairs, inventory management, and logistics tasks for data centers.

-Creates and enforces standards for component replacements and upgrades.

-Recommends and oversees significant purchases or upgrades for data centers.

-Directs high-level planning and coordination of rack deployments, installations, and network infrastructure upgrades/changes.

-Implements advanced maintenance strategies of the Data Center facilities with regard to efficiency and stability (e.g. containment, air flow & pressure, power trains).

Minimum Job Qualifications

Education and/or Experience

10 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout including 5 years of people management experience.

People Leadership / Management Experience

3 years of experience in a leadership role direct reports.

Budget Experience

2 years of experience working with operating budgets and/or project financials.

Additional Experience

Data Center or Cloud Industry Certifications.

Qualifications

• Career Level - M3

Required Skills

• Data Center Operations
• Technical Leadership

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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