Source description
About the role
Supporting the effort to ensure the highest levels of client satisfaction with our products and services, the Solution Engineer will have the following responsibilities and duties:
Configure advanced technical solutions to support clients, addressing complex technical issues and product inquiries related to Onit’s suite of solutions.
Troubleshoot, diagnose, and resolve technical challenges across the product stack, delivering prompt and efficient solutions.
Ensure seamless client experience by resolving issues and supporting ongoing business needs.
Collaborate closely with internal teams, including Engineering, Product Management, Global Support, and Professional Services, to ensure comprehensive resolution of client issues and to drive product enhancements.
Identify and escalate recurring issues or patterns to the development teams to improve product functionality and reduce future support requests.
Serve as a technical advisor to clients, offering insights and guidance on best practices for leveraging Onit’s products to meet business goals.
Perform performance optimization of Onit’s products and solutions, ensuring efficient operation and resolving any performance bottlenecks or issues.
Contribute to continuous improvement initiatives by providing feedback on product features, functionality, and customer requirements.
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