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About the role
Technical Expertise
Proven experience providing advanced technical support, consulting, or customer-facing technical services within enterprise software environments.
Strong troubleshooting and analytical skills across complex applications and infrastructure.
Experience working with databases and SQL, including Microsoft SQL Server, PostgreSQL, or MySQL.
Knowledge of Windows and/or Linux server environments.
Experience with cloud platforms such as Azure or AWS.
Exposure to application servers, virtualisation technologies, and enterprise architectures.
Strong coding and debugging capability in at least one programming language, ideally Java or C++.
Ability to quickly learn new technologies and become a subject matter expert.
Customer & Communication Excellence
Exceptional written and verbal communication skills.
Strong stakeholder management and customer engagement capabilities.
Ability to translate technical issues into clear business impacts and outcomes.
Confidence presenting findings, recommendations, and technical solutions to diverse audiences.
A genuine passion for delivering outstanding customer experiences.
Personal Attributes
Self-motivated and highly autonomous.
Comfortable operating in a fast-paced, evolving environment.
Strong sense of accountability and ownership.
Resilient, adaptable, and solutions-focused.
Naturally curious with a commitment to continuous learning and improvement.
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