Technical Care Specialist

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Technical Care Specialist

India(Hybrid)

The Technical Care Specialist provides 'advanced' technical and product support within Care service delivery. A global position in a 24x7 support environment with a responsibility to work on complex troubleshooting cases, especially at solution / system level. Also acts as a primary interface to R&D for escalation of customer problems and their follow-up till resolution.

Your responsibilities

• Ensure high customer satisfaction by meeting and exceeding SLA commitments.
• Perform in‑depth analysis, diagnosis, and resolution of complex issues in customer networks.

Participate in 24×7 rotational hotline/on‑call support.

• Reproduce customer issues in lab environments when required and feasible.
• Execute expert‑level troubleshooting including system tracing, debugging, and protocol flow analysis.
• Identify, reproduce, and characterize defects; collaborate closely with R&D for permanent fixes.
• Contribute to Root Cause Analysis (RCA) reports and proactively engage with customers for network health checks and training.

Your skills and experience

You have

• Bachelor’s Degree 7-15 years of relevant experience Cloud technologies with strong troubleshooting skills.
• Solid protocol knowledge: GPON, DSL, SIP, IGMP, IPv4/IPv6, SNMP, SNTP, DHCP, PPPoE; YANG/NETCONF, Kubernetes, Openshift
• Strong product knowledge of Nokia FN portfolio: AMS 5520, 552X applications (APC, IDM, OAD, SDC), Altiplano, Corteca.
• Proven experience in testing and supporting NMS/EMS platforms.

It would be nice if you also had

• Exposure to handling live network issues and field outages is an advantage.
• Working knowledge of IP networking and Linux (mandatory).
• Strong analytical, problem‑solving, and customer communication skills.
• Candidates with lesser experience but strong passion for new technologies and learning mindset will also be considered.

More information

Some of our benefits:

• Flexible and hybrid working schemes
• A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
• Life insurance to all employees to provide peace of mind and financial security
• Well-being programs to support your mental and physical health
• Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
• Employee Growth Solutions to support your personalized career & skills development
• Diverse pool of Coaches & Mentors to whom you have easy access
• A learning environment which promotes personal growth and professional development - for your role and beyond

Learn about additional benefits in specific countries.

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Learn more about life at Nokia.

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.

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Job Info

• Job CategoryCustomer Services
• Posting Date06/12/2026
• Degree LevelBachelor’s degree
• Job ScheduleFull time
• Job TypeExperienced
• Job Identification35723
• Will NSA/CAPS approval be required? (E.g., accessing a US Customer Network?)No
• Role TypeIndividual contributor
• Laptop - support with ordering neededYes
• Experience levelExperienced
• LocationsNo 141, TVH Agnitio Park, Chennai, Tamil Nadu, 600096, IN(Hybrid)
• Regular or TemporaryRegular

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At Nokia, we want every candidate to be able to perform their best. If you need any adjustments or support during the recruitment process, please let us know. All requests are treated confidentially.

AI Statement: Nokia embraces the strategic use of Artificial Intelligence (AI) within our recruiting process to enhance the candidate experience and significantly improve our operational efficiencies. By leveraging AI-powered tools, we aim to create a more responsive and equitable journey for all applicants. Concurrently, we advocate for the intelligent, ethical, and safe use of AI by candidates and applicants when preparing and submitting their applications for our roles. This includes ensuring that any AI-generated content is thoroughly reviewed for accuracy, originality, and relevance, and that its use aligns with principles of transparency and integrity. Our goal is to foster a recruitment environment that benefits from technological advancements while upholding fairness, authenticity, and human oversight.

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