Source description
About the role
Lead discovery sessions with enterprise customers to understand business processes, operations, workflows, KPIs, and constraints.
Identify automation opportunities and design agentic orchestration strategies using Netomi’s AI platform.
Build detailed solution blueprints — workflows, data exchanges, escalation logic, guardrails, analytics, and agent lifecycle design.
Define end-to-end Agentic AI architectures, covering intents, actions, tools, integration points, and decision logic.
Work with customer technical teams to map integration dependencies (APIs, events, SSO, CRMs, ticketing systems, internal tools).
Own the creation of integration design documents and support Integration Engineers during implementation.
Ensure agent workflows comply with enterprise standards (security, reliability, audit, governance).
Collaborate with Product & Engineering to translate customer requirements into features or enhancements.
Serve as the product owner during deployment — driving priorities, clarifications, acceptance criteria, and workflow evolution.
Validate solution behavior end-to-end with QA and guide test plans, scenario tests, and success criteria.
Conduct user-experience reviews of agent outputs and behavior tuning.
Act as a trusted advisor to customer stakeholders (CX, Ops, Digital Transformation, Engineering).
Present architectural recommendations, best practices, and roadmap suggestions.
Train customer teams on agentic workflows, governance, and performance improvement strategies.
Ensure projects are delivered on time with high quality, low rework, and measurable impact.
Drive continuous improvement through playbooks, reusable workflow templates, and integration patterns.
Maintain deep expertise in agentic AI, LLMs, workflow orchestration, and enterprise systems.
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