Technical Onboarding Specialist - Linux

Technical Onboarding Specialist As a Technical Onboarding Specialist reporting to Sr. Manager – Client Onboarding, you'll play a meaningful role in delivering seamless onboarding experiences for new and existing customers onto Nasdaq's Trade Surveillance SaaS platform — managing both client relationships and hands-on technical integration and testing.

You'll thrive in this position if you're technically strong, client-focused, and able to manage multiple workstreams in a fast-paced, globally connected environment.

What You’ll Do

• Lead client engagement from post-sales through to launch, conducting regular meetings, handling stakeholder relationships, and delivering tailored project plans to ensure a smooth onboarding experience.

• Perform hands-on technical integration and data quality testing, supporting customers through data mapping, configuration setup, and issue resolution.

• Collaborate closely with functional analysts, Sales, Support, and Development teams to coordinate onboarding activities and ensure alignment across all workstreams.

• Handle change requests end-to-end — from requirements gathering and documentation through to implementation and testing — ensuring changes meet client needs and quality standards.

• Provide regular project status reporting to internal and external stakeholders, maintaining clarity and delivery confidence throughout the onboarding lifecycle.

What You’ll Bring

• Bachelor's degree in a relevant field or equivalent practical experience.

• At least 3 years of experience working with Linux/Unix commands (basic to advanced) within a technical delivery or onboarding role.

• Proven knowledge of capital markets products, including Equities, Futures, Options, and OTC markets such as Forex, Interest Rate Swaps, and Fixed Income.

• Strong client management and interpersonal skills, with the ability to engage confidently at all levels — from technical teams to senior stakeholders.

• Experience with version control tools (e.g., Git) and working knowledge of regular expressions.

• Nice to Have Familiarity with trading protocols such as FIX or similar market data standards.

• Experience working in a SaaS delivery, implementation, or customer onboarding environment.

• Ability to work optimally across global teams and time zones, including alignment with US Eastern Time business hours.

• This position is located in Bonifacio Global City, Taguig, Philippines , and offers a hybrid work environment with at least 2 days per week in-office, subject to change, providing flexibility and accessibility for qualified candidates.

• Please note: This role operates on a night shift schedule aligned to US Eastern Time (8:00 AM – 5:00 PM ET).

Benefits & Rewards

• We offer HMO coverage for you and your dependents, employee stock purchase plan, equity grant, retirement plan, annual bonus, free counseling sessions, subscription to e-learning platforms, fitness, wellness and experience why Nasdaq Manila is Great Place To Work Certified!

• For more information, visit Nasdaq Manila Career Page .

• Come as You Are

• Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.

• We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.

• We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.