Systems & ITSM Platform Specialist

As a Systems & ITSM Platform Specialist, you’ll play a key role in managing and evolving our enterprise IT service management environment. We’re currently transitioning from BMC Remedy (on-prem) to BMC Helix SaaS, and this role will be central to that journey.

You’ll help ensure our systems are reliable, scalable, and delivering real value across a global organization, while working closely with cross-functional teams to support ongoing improvements. ​ Key Responsibilities Administer and support our ITSM platform (BMC Helix / Remedy), including integrations and related applications

Configure workflows, service catalogs, and system components to align with business needs

Troubleshoot and resolve platform issues in a complex, enterprise environment

Monitor system performance and ensure high availability and reliability

Partner with cross-functional teams to deliver enhancements and process improvements

Contribute to the transition from Remedy to Helix SaaS

What You'll Bring

• 5+ years of experience in ITSM, systems administration, or similar technical roles

• Hands-on administration experience with BMC Remedy and/or BMC Helix (platform configuration, support, customization, not just end-user exposure)

• Strong troubleshooting skills in a production environment

• Experience supporting enterprise applications with minimal supervision

• Strong communication skills and ability to work across technical and non-technical teams

• Nice to Have Experience with BMC Helix SaaS platform

• Exposure to: Digital Workplace Catalog (DWP/DWPC) Innovation Studio / Innovation Suite

• ITIL or related certifications

• Experience with SaaS platforms, integrations, or automation tools

• This position will be located in Atlanta and offers the opportunity for a hybrid work environment at least 3 days a week in-office , subject to change, providing flexibility and accessibility for qualified candidates.

• Come as You Are

• Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.

• We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.

• We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.

What We Offer

• We’re proud to offer a competitive rewards package that is meaningful, recognizes the unique needs of our employees and their families and incentivizes employees for their contribution to Nasdaq’s overall success.

• In addition to base salary, Nasdaq offers significant other compensation (annual bonus/commissions and equity), benefits, and opportunity for growth. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, business needs and market demands.

Nasdaq’s programs and rewards are intended to allow our employees to: Secure Wealth: 401(k) program with 6% employer match, Employee Stock Purchase Program with 15% discount, Student loan repayment program up to $10k, Company paid life and disability plans, Generous paid time off Prioritize Health: Comprehensive medical, dental and vision coverage, Health spending account with employer contribution, Paid flex days to support mental wellbeing, Gym membership discounts Care for Family : Hybrid home/office schedule (for most positions), Paid parental leave, Fertility benefits, Paid bereavement leave Connect with Community: Company gift matching program, Employee resource groups, Paid volunteer days Grow Career: Education Assistance Program, Robust job skills training and Professional development opportunities

For more information, visit Nasdaq Benefits & Rewards Career page .