Field Support Engineer

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview The new field engineer will be part of the System Support team in Denmark at our office in Glostrup. The support team consists of a wide range of system experts working closely together in order to solve any customer issues in a timely manner, helping our public & private customers being their best in the moments that matters.

The support team is very dedicated and motivated, working in an environment with a free tone of speech and where a good portion of humor is appreciated.

System Support team in Denmark where the department is responsible for providing infrastructure related warranty and maintenance support services to Motorola Tetra radio systems in Denmark and Motorola Solution Tetra projects in other Nordic & Baltic countries. Job Description Performing system troubleshooting for Tetra system components at the Switch and at the Sites

Performing system (software and hardware) field maintenance and technical support routines

Performing system software and hardware upgrades

Exchanging faulty or malfunctioning units

Providing remote technical support for customers and other Motorola engineers

Installation and commissioning of Tetra products and other related products

Supervision of Motorola’s subcontractors’ activities

Providing feedback to the team regarding any technical field observations, defects, trends, etc.

Supporting other Motorola Tetra projects in the Nordic & Baltic regions when required

Participation in 24*7 “on-call service” and, depending on the project, flexible working hours.

Ability to obtain security clearance to “HEMMELIG” by the Danish Security Authorities (PET & FET)

Participation in customer meetings

Contacting with technical teams, internal project teams, engineering teams, subcontractors and suppliers

Basic Requirements Elektronik fag tekniker / Tele-tekniker / Elektronikmekaniker or Engineering university degree or equivalent

Knowledge of IP technology, IP networking, has CompTIA+ or equivalent network certification and has practical experience and understanding of networking.

Good understanding of IT and Telecommunications Hardware and Software and practical skills

Understanding of RF technology and communication

Knowledge of TETRA technology and Motorola system solution

Understanding Technical support and maintenance services principles

Practical experience of performing system’s (software and hardware) maintenance and technical support routines

System troubleshooting and problem solving skills, ability to diagnose faults and use test equipment

3 years of experience in system engineering for telecommunication

Fluent communication skills in Danish and English

Good interpersonal and customer communication skills

Driving license (cat. B)

Travel Requirements 10-25% Relocation Provided None Position Type Experienced Referral Payment Plan No Company Motorola Solutions Danmark A/S EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.